Studiogin
Glen Mills,#2Consumer Comment
Thu, August 07, 2008
Pam, I am located in West Chester, about 20 minutes from you. I too have had many stressful, unpleasant, calls with AQUA PA. I too told them my new address after moving last november. Never received a thing in the mail until mysteriously 4 months after moving into my new address I get a call saying I owe like $200. If not paid in 10 days water is shut off. I asked why I hadn't gotten a bill, and they gave some stupid explanation that they weren't sure if the name on the account was correct!!! I was like huh?? So I bucked up and paid the money, not happy, but I did owe it so I did the right thing. Just this month, I get a bill where the water usage in that current month is higher by 3 times than any other previous month. I called to ask for an explanation and they said they would send someone out for a "re-read". Of course, I wasn't home when they came and another bill comes in the mail. Nothing is adjusted, it shows my past 6 months usage with one month sticking out like a sore thumb at 3 times as much as all the others. I called today, got some incompetent minority on the phone, and they basically told me to go pound sand. She stated their reading was definitely correct, and that ridiculously high usage on a month where I had no difference in water intake had to be correct according to them. I demanding an explanation, and of course they had none other than the water must have been left on. I can assure you, I have no kids, just my husband and I, and one of us is always here, no water was "left on". I swear they manipulate these things just to get more money out of consumers. The government should not allow one company to monopolize water supply, because if I had a choice, I would drop AQUA like a bad habit.