- Report: #462845
Complaint Review: ARBOR CAR WASH - Austin Texas
-
Author Confirmed
Why?
ARBOR CAR WASH
10401 Jollyville Rd. Austin, 78759 Texas, U.S.A.
Phone:
512-3468050
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
ARBOR CAR WASH Damaged my brand new vehicle in his car wash and owes me money in the amount of $546.48. Austin Texas
Bought brand new car off showroom floor, drove through their car was and car was damaged.
On Feb 4, 2008 I had just purchased a 2008 Honda Civic EXL off the showroom floor with 27 miles on it and ran it through their car wash. After it happened I explained the car didn't even have one tank of gas worth of miles on the odometer and the only place it had been parked or driven to was in fact their car wash. The car was brand new, without a scratch on it. I know this for a fact because I was showing the car to a friend and we walked around it many times at every possible angle; there were no damages or scratches at that time.
The next place I drove to was Arbor Car Wash. After a lengthy conversation with the manager, he explained the owner was out of town but he would make things right. I got a quote from the dealership on Feb 5 2008 for the disputed amount. The manager told me that he could not authorize a check for that amount, but would be able to give me that amount in washes/wax/oil changes. However, after I waited several days for the manager to return he wanted to completely deny the entire thing even happened at their car wash.
After a verbal agreement between myself and the manager, I still to this day have not received any reimbursement for damages or my time. At this time, I DO NOT want a credit of any kind from this company. I have proof of damages to my car in the amount of $546.48. This is my last attempt to collect this debt before I forward this to my attorney and proceed with small claims court.
We had a verbal agreement that was legally binding in the state of Texas. I have pictures and proof... We had a verbal agreement that was legally binding in the state of Texas. I have pictures and proof of all the damage right after it occurred, which the car was still in their parking lot (In the pictures). I would like a check for $546.48 to cover my damages.
At this time I am not seeking any reimbursement for my time or legal fees (I have already contacted my attorney on this matter). However, if this is not received in a timely manner I will be forced to include these amounts in my next settlement offer which will happen in court. I look forward to your prompt response so both parties can move on. I feel like some responsibility should be taken for what happened. Denying the facts isn't the way a proper business should run.
In fact, if you had resolved this matter as described and offered by your store Manager, you could have kept myself, and my entire family as customers. Again, I personally don't think the damage was "that" bad, however, the car was BRAND NEW, and was purchased off the showroom floor where it sat for 3 days before i closed on the paper work.
The car had less than a couple hundred miles if that, I am 100% certain that these damages (deep scratches that are not repairable) came from this car wash. Arbor Car Wash did try to correct this by buffing them out. Even they agree the bumper would have to be removed and repainted for a proper repair. I can scan/fax a copy of my invoice from Continental Collision Center, the repair shop recommended by the dealer that they use.
Hyperformanceparts
Austin, Texas
U.S.A.
On Feb 4, 2008 I had just purchased a 2008 Honda Civic EXL off the showroom floor with 27 miles on it and ran it through their car wash. After it happened I explained the car didn't even have one tank of gas worth of miles on the odometer and the only place it had been parked or driven to was in fact their car wash. The car was brand new, without a scratch on it. I know this for a fact because I was showing the car to a friend and we walked around it many times at every possible angle; there were no damages or scratches at that time.
The next place I drove to was Arbor Car Wash. After a lengthy conversation with the manager, he explained the owner was out of town but he would make things right. I got a quote from the dealership on Feb 5 2008 for the disputed amount. The manager told me that he could not authorize a check for that amount, but would be able to give me that amount in washes/wax/oil changes. However, after I waited several days for the manager to return he wanted to completely deny the entire thing even happened at their car wash.
After a verbal agreement between myself and the manager, I still to this day have not received any reimbursement for damages or my time. At this time, I DO NOT want a credit of any kind from this company. I have proof of damages to my car in the amount of $546.48. This is my last attempt to collect this debt before I forward this to my attorney and proceed with small claims court.
We had a verbal agreement that was legally binding in the state of Texas. I have pictures and proof... We had a verbal agreement that was legally binding in the state of Texas. I have pictures and proof of all the damage right after it occurred, which the car was still in their parking lot (In the pictures). I would like a check for $546.48 to cover my damages.
At this time I am not seeking any reimbursement for my time or legal fees (I have already contacted my attorney on this matter). However, if this is not received in a timely manner I will be forced to include these amounts in my next settlement offer which will happen in court. I look forward to your prompt response so both parties can move on. I feel like some responsibility should be taken for what happened. Denying the facts isn't the way a proper business should run.
In fact, if you had resolved this matter as described and offered by your store Manager, you could have kept myself, and my entire family as customers. Again, I personally don't think the damage was "that" bad, however, the car was BRAND NEW, and was purchased off the showroom floor where it sat for 3 days before i closed on the paper work.
The car had less than a couple hundred miles if that, I am 100% certain that these damages (deep scratches that are not repairable) came from this car wash. Arbor Car Wash did try to correct this by buffing them out. Even they agree the bumper would have to be removed and repainted for a proper repair. I can scan/fax a copy of my invoice from Continental Collision Center, the repair shop recommended by the dealer that they use.
Hyperformanceparts
Austin, Texas
U.S.A.
2 Updates & Rebuttals
Robert
Irvine,California,
U.S.A.
In Addition...
#2Consumer Comment
Sun, June 21, 2009
You would also have to convince the judge that even if the car was dirty in the dealership, that they delivered you a dirty car. Not one dealer I have ever heard of will do this, as they will "detail" the car before you take it off the lot for the first time. I do have a feeling there is a lot more to this story. With a name like "Hyperformanceparts", perhaps you did a bit of "racing" after you left the dealer..ummmm as that would explain how you went from 27 Miles to under a couple hundred without going anywhere else except from the dealer to the car wash.
Frank
Fort Monroe,Virginia,
U.S.A.
Before you go to court . . . .
#3Consumer Comment
Sat, June 20, 2009
Before you go to court, you might want to get your story straight. Judges hate it when people tell inconsistent stories in their courtroom. First, you say that you bought a brand new car, with only 27 miles on it, that had been sitting in the auto dealer's showroom (not outside). Why would a brand new car need a car wash? Are you saying that this auto dealer displayed a dirty car in his showroom? Then you wrote: "I was showing the car to a friend and we walked around it many times at every possible angle; there were no damages or scratches at that time." This walk-around must have happened in the dealer's showroom, right? Since you later claim that "the only place it [the new car] had been parked or driven to was in fact their car wash." It is certainly convenient for your case that you had a friend to serve as a witness that a brand new car on display in a dealer's showroom had no damage! You also wrote: "I have pictures and proof of all the damage right after it occurred, which the car was still in their parking lot (In the pictures)." How fortunate that you just happened to have a camera with you when you left the car dealership and went directly to the car wash! Then there is this: "I can scan/fax a copy of my invoice from Continental Collision Center, the repair shop recommended by the dealer that they use." Why would you bother to get estimates and invoices when you also state that the "deep scratches" on your car "are not repairable?" You also claim in the start of your post that the brand new car had 27 miles on it, and, again, that "the only place it [the new car] had been parked or driven to was in fact their car wash." At the end of your post, you state that "the car had less than a couple hundred miles if that." Gee, I know Texas is a big state, but did you have to drive some 150 miles to get from the car dealer to the car wash? So, when you do go to small claims court, you had best hope that you do not get a suspicious judge. A suspicious judge would wonder if you damaged your new car, THEN went to the car wash in an attempt to blame the business for the scratches. You had also best hope that the car wash manager does not bring in a copy of your ROR post to show to the judge. Then you will have to explain all the inconsistencies outlined above. "Always tell the truth. That way, you don't have to remember what you said." Mark Twain
