Nate would only respond to me if I commented on one of his Facebook pages. He explained he was having a couple of issues and the island wasn't complete but would be in a week. Weeks came and gone with no contact and when I finally got ahold of Nate he promised delivery but didn't show. We went through this process for several months. No contact, then finally a response but still no island. He admitted he was behind but ensured the island was complete. Several times I offered to pick up island but excuses were made as to why that wasn't possible. I also requested a refund but to no avail. As it stands now, he has blocked me on Facebook and blocked my phone calls.