- Report: #268396
Complaint Review: Area Circulation - Virginia Beach Virginia
-
Author Confirmed
Why?
Area Circulation
5656 Shell Road Virginia Beach, 23455 Virginia, U.S.A.
Phone:
800-324-9452
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Area Circulation Tis outfit is trying to automatically charge me for magazine subscription I have not agreed to purchase. Virginia Beach Virginia
I paid every month to this company for certain magazines and was automatically billed and paid from my account. I fullfilled the obligation that I agreed to in full. Now I received a letter with an "offer" for more magazines, in which they say they will begin to automatically charge me for these every month on my credit card at a certain date picked by them! I never agreed that they could automatically charge me for anything further, I finished paying for my precious subscription and do not want anything else from them-and they have the nerve to give me a deadline to respond and say they will charge me- i never agreed to this and will not agree to this. This is the utmost violation on their part and very dishonest business practice! How dare they claim to have the authority to charge me at their discretion and make me pay for things I never ordered. I will not let them get away with this and have contacted my own company attorney on this- I know there are other people who have been tricked and intimidated by this company's tactics and it is long overdue that they be called to the bench for their practices!
Jeannie
Pahoa, Hawaii
U.S.A.
Jeannie
Pahoa, Hawaii
U.S.A.
5 Updates & Rebuttals
Cheritol28
Virginia Beach,Virginia,
U.S.A.
Ex employee with the real scoop
#2UPDATE EX-employee responds
Mon, October 13, 2008
Call them and make a lawyer threat and they have to cancel your service. At that point I would request a full refund. Don't let them tell you anything else about doing a service inquiry or anything that they may offer. You want a full refund by credit card.
Burt With Area Circulation
Virginia Beach,Virginia,
U.S.A.
Area Circulation Employee Response
#3UPDATE Employee
Tue, November 20, 2007
Jeanie, Please contact me at [email protected] and I will look at what happened. Your description really doesn't fit with how we operate, and I'm investigating all discrepencies I find on the web (as the new Director of IT for Area Circulation). I'll take care of any problem you had with us, and if this happened as you describe, I'm truly sorry. I can't imagine it, but then I don't disbelieve you either. I know for sure something bad happened. Please let me set it right for you. We don't just tell people they are being charged, that doesn't make sense. It may be you were put in the wrong queue, which is tragic, but possible when you are dealing with hundreds of thousands of people. We just changed to a fancier more trackable system to help avoid things like this. We are having some growing pains, and I think you may be a victim. I'm sorry for your inconvenience, and I'll do everything to make you happy. Very sincerely, Burt Bellows Area Circulation Director of IT
Burt With Area Circulation
Virginia Beach,Virginia,
U.S.A.
Area Circulation Employee Response
#4UPDATE Employee
Tue, November 20, 2007
Jeanie, Please contact me at [email protected] and I will look at what happened. Your description really doesn't fit with how we operate, and I'm investigating all discrepencies I find on the web (as the new Director of IT for Area Circulation). I'll take care of any problem you had with us, and if this happened as you describe, I'm truly sorry. I can't imagine it, but then I don't disbelieve you either. I know for sure something bad happened. Please let me set it right for you. We don't just tell people they are being charged, that doesn't make sense. It may be you were put in the wrong queue, which is tragic, but possible when you are dealing with hundreds of thousands of people. We just changed to a fancier more trackable system to help avoid things like this. We are having some growing pains, and I think you may be a victim. I'm sorry for your inconvenience, and I'll do everything to make you happy. Very sincerely, Burt Bellows Area Circulation Director of IT
Burt With Area Circulation
Virginia Beach,Virginia,
U.S.A.
Area Circulation Employee Response
#5UPDATE Employee
Tue, November 20, 2007
Jeanie, Please contact me at [email protected] and I will look at what happened. Your description really doesn't fit with how we operate, and I'm investigating all discrepencies I find on the web (as the new Director of IT for Area Circulation). I'll take care of any problem you had with us, and if this happened as you describe, I'm truly sorry. I can't imagine it, but then I don't disbelieve you either. I know for sure something bad happened. Please let me set it right for you. We don't just tell people they are being charged, that doesn't make sense. It may be you were put in the wrong queue, which is tragic, but possible when you are dealing with hundreds of thousands of people. We just changed to a fancier more trackable system to help avoid things like this. We are having some growing pains, and I think you may be a victim. I'm sorry for your inconvenience, and I'll do everything to make you happy. Very sincerely, Burt Bellows Area Circulation Director of IT
Burt With Area Circulation
Virginia Beach,Virginia,
U.S.A.
Area Circulation Employee Response
#6UPDATE Employee
Tue, November 20, 2007
Jeanie, Please contact me at [email protected] and I will look at what happened. Your description really doesn't fit with how we operate, and I'm investigating all discrepencies I find on the web (as the new Director of IT for Area Circulation). I'll take care of any problem you had with us, and if this happened as you describe, I'm truly sorry. I can't imagine it, but then I don't disbelieve you either. I know for sure something bad happened. Please let me set it right for you. We don't just tell people they are being charged, that doesn't make sense. It may be you were put in the wrong queue, which is tragic, but possible when you are dealing with hundreds of thousands of people. We just changed to a fancier more trackable system to help avoid things like this. We are having some growing pains, and I think you may be a victim. I'm sorry for your inconvenience, and I'll do everything to make you happy. Very sincerely, Burt Bellows Area Circulation Director of IT
