- Report: #248793
Complaint Review: ARS National - Jacksonville Florida
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ARS National
8665 Baypine Road Suite 200 Jacksonville, 32256 Florida, U.S.A.
Phone:
800-909-9095
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ARS National Collections Department Rudeness and Harrassment Jacksonville Florida
Apparently someone listed my name and phone number as an emergency contact with a loan of some sort. ARS National called my home over a month ago--REPEATEDLY. We told the representative that person didn't live here, had never lived here, and we hadn't spoken to them in going on two years. We requested to be removed from their records.
Today, this company called my cell phone and left a message. I use my cell phone for my business, so I called them back and informed them of the same thing as before--person doesn't live here, never lived here, lives in another state, blah, blah, blah--and asked to have my cell/business number removed from their contact information.
The representative, BOB, became beligerent with me. Told me to "stop protecting" this person. Of course, that insulted and enraged me. I informed him he had no idea what he was talking about. He continued to be rude and arrogant. I requested to be transferred to his supervisor, to which he refused.
I called back the main number, speaking to a "Tim" and asked to speak to the collections supervisor. He transferred me to "Bob" who was rude and beligerent to me again, then hung up on me when I requested to be transferred to his supervisor.
I waited several hours and called the main number again. This time speaking with a "Louis"...I explained I wanted to speak to a manager, anybody but "Bob". He transferred me to....BOB. This time, Bob told me I was harassing him. I told him I'd been harassed by his continued calls to my home and cell. He hung up on me again.
I have filed a complaint with the BBB and am trying to do everything I can to let the public be aware....people can put your name and number on their emergency list and if it goes to collections, they call you continously--all of this is done without your permission.
Robin
Little Rock, Arkansas
U.S.A.
Today, this company called my cell phone and left a message. I use my cell phone for my business, so I called them back and informed them of the same thing as before--person doesn't live here, never lived here, lives in another state, blah, blah, blah--and asked to have my cell/business number removed from their contact information.
The representative, BOB, became beligerent with me. Told me to "stop protecting" this person. Of course, that insulted and enraged me. I informed him he had no idea what he was talking about. He continued to be rude and arrogant. I requested to be transferred to his supervisor, to which he refused.
I called back the main number, speaking to a "Tim" and asked to speak to the collections supervisor. He transferred me to "Bob" who was rude and beligerent to me again, then hung up on me when I requested to be transferred to his supervisor.
I waited several hours and called the main number again. This time speaking with a "Louis"...I explained I wanted to speak to a manager, anybody but "Bob". He transferred me to....BOB. This time, Bob told me I was harassing him. I told him I'd been harassed by his continued calls to my home and cell. He hung up on me again.
I have filed a complaint with the BBB and am trying to do everything I can to let the public be aware....people can put your name and number on their emergency list and if it goes to collections, they call you continously--all of this is done without your permission.
Robin
Little Rock, Arkansas
U.S.A.
3 Updates & Rebuttals
Rk
Mpls,Minnesota,
U.S.A.
forget the BBB
#2Consumer Suggestion
Thu, December 20, 2007
Here is what the law says about unwanted calls from collection agencies: if you wish to stop unwanted phone calls from collection agencies, you must send them a letter with your number and what the calls are about, reference number given or name of person the are looking for. Then in your letter tell them to stop calling you. According to the law, they can only call you back once to tell you they got your letter and will not call again. To ensure documentation, either send by certified mail or FAX. Both are tracible. Should they contact you after this, then you have legal recall. I put in my letters the names of public officials I will or have contacted with their info. People to notify should you wish to take legal action: your state attorney general, the attorney general of the company, state and city or state attorney. Make it clear and give details of harassment. Say you sent a copy to the state already. Sound legally threatning and tell them you know the law. If they do call again, then follow through.
Steve
Bradenton,Florida,
U.S.A.
Robin, STAY OFF THE PHONE!! Just do this
#3Consumer Suggestion
Thu, May 17, 2007
Robin, It will never do you any good to speak to a debt collector on the phone. You should NEVER do this. Always communicate ONLY in writing, and by certified mail, return reciept requested. And be sure to put the certified# on the letter itself and keep a copy for your records. By the means above, send a CEASE COMMUNICATIONS request as per your rights under the FDCPA. In this letter simply request that all communications cease. Specify the phone numbers they have been calling. Also inform them that failure to comply with this request immediately will cause you to bring a lawsuit under the FDCPA provisions and also the filing of criminal stalking charges. Now, when they violate this legal request you sue them as provided for under the FDCPA. There is nothing better than getting paid by a debt collector. Don't get mad, get paid!
Traci
FOREST CITY,North Carolina,
U.S.A.
fight back
#4Consumer Suggestion
Thu, May 17, 2007
Hi, I've had the good fortune to deal with these folks, and they are nasty. There is a site call debtorboards dot com that you need to check out for great info on how to fight back. you can actually sue ars for their practices of violating the FDCA. Check it out and good luck.
