Jovusun
Houston,#2General Comment
Mon, December 16, 2013
I am not fond of ARS as a company, but what they have told you is true. Additionally, it would not be correct to duct tape the fittings. When your home was built it was standard to have a 3/4 inch PVC pipe drain into usually a 1.5 -2 inch pipe. The 3/4 inch drain is considered HVAC, the other pipe is plumbing and cannot be serviced by an HVAC Technician. The plumbing trap eventually fills with slime. When the new coil was installed it produced more water than the old coil. If you are going to "FIX" the difference between the two lines, you might consider a bushing with a 3/4 inch fitting, a "T" with a vent opening to the top or else you will cause more problems than you fix. They provided what was agreed upon, unfortunately you expected more once you had a problem on plumbing they never worked on.
ARS Rescue Rooter
Tennessee,#3UPDATE Employee
Thu, September 20, 2012
Exceptional service is our primary goal. We would like to discuss your specific situation further. Please contact us at (866) 803-0879.
Jodoming1975
Houston,#4UPDATE Employee
Fri, January 20, 2012
Bao's diagnoses is correct. An A/C tech or ac company are only allowed to touch the 3/4 inch drain line. The p-trap could of been clogged before (partially clogged). I assume the reason you switched the coil was due to a freon leak. In that case the system would be low on freon and the condensation produced would be none to minimal. Replacing the coil corrected this problem and the new coil produced more condensation and if the p-trap was partially clogged it could not handle the amount of water being produced. The correct term for the p-trap is called a "plumber's hub" that is why a plumber needs to clear it. Ac techs do not carry snakes or materials to work on these.