- Report: #659583
Complaint Review: ARS Rescue Rooter - Columbia South Carolina
Reported By:
Hosanna -
Winnsboro, South Carolina, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
ARS Rescue Rooter
121 Windhill Road. Columbia, 29203 South Carolina, United States of America
Phone:
803-754-0600
Web:
www.ars.com
Categories:
Business Rating:
(0)
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ARS Rescue Rooter Rip off, cheat old and disabled man Columbia, South Carolina
My husband and I originally called ARS Rescue
Service to have them check out a 7 year old GasPac system that was not cooling
my house properly. On
I was charged originally $89.00 but after giving him the coupon I had I was charged $35.00. That was just for the so-called tune up. He said he had to replace a Dual 45/5 capacitor and chemically clean coils. Total price was $409.00. The invoice he left with us said he checked and serviced gas pac, and that the equipment was operating properly. Parts have 1 year warranty. My husband paid him but had a bad feeling about it.
The
house continued to get stay warm and we called them to come back and fix what
they said they had fixed. Phone tag, left messages that werent returned.
Finally Jason comes out on
Where does ARS Rescue Rooter get the guts to charge a consumer $409 for a repair like this, and still the problem is not fixed? We are now going into winter and needing the heater, and we are having to call out a service man from another company this very dayour unit has NOT been repaired. And then on top of that, try to talk him into buying a whole new unit?
I
would like to have our money, $409.00, refunded as the so called serviceman did
nothing but waste our time, and added a TON of stress to a sick elderly man and
his caregiver. There has to be some recourse for something like this.
1 Updates & Rebuttals
Anonymous
Houston,Texas,
You were price gouged!
#2UPDATE EX-employee responds
Mon, May 06, 2013
The company's price book lists a dual run capacitor at $205.00 to replace, unless you are a Home Service Plan customer. The coil cleaning is part of the maintainence you paid for. You were definitely ripped off. If your capacitor even had to be replaced in the first place. They promote techs who do this and punish those who don't; even if the techs who are doing honest business are selling customers what they need. Thing is; the techs selling a new system only get a 3% return on the sale. Repair compensation is 16%; that is if they don't rip off the tech or charge him back for warranty work.
Yes, they work on commission only. I'm sorry for your problems; the only way that I could see to fix it was to quit. They are a marketing company; 2/3rds of the company produce nothing and collect large checks, 1/3rd of the company actually does the work and they are having their pay cut every few months. Not to worry; I don't see them lasting long using the flawed business model that they have. Especially if you tell everyone you know; no business will cause this company to feed on itself.
