- Report: #1039027
Complaint Review: ARS Rescue Rooter - Marietta Georgia
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ARS Rescue Rooter
2171 Kingston Ct. Unit B Marietta, 30006 Georgia, United States of America
Phone:
770-427-6446
Web:
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ARS Rescue Rooter Worst Customer Service I've Ever Experienced Marietta Georgia
03/29/13. Terrible customer service. Incompetance and lack of follow through from the first tech to the office manager. Called about a simple tub/shower issue. After 2 visits and 1 no show they still arent even close to resolving the issue. The first tech took my receipts and all my paper work and promised to return. He was more concerned about selling me an expansion tank than resolving the issue he was there for. Have never seen him again and no one knows where my documents are. In addition first tech lied about ordering the necessary parts. When the 2nd tech came out he alleged no knowledge of my issue and said nothing was ordered. The manager assured me she would take care of it and send me the information I needed to order the parts myself (can you believe it, I have to order my own plumbing parts???). She never sent the info. When I called back to find out why, Imtold she is onvacation and maybe she'll be able to help me next week. I've owned 4 homes and been through service issues in the past but this takes the cake as the worst service I've ever received from a company. Beware.
2 Updates & Rebuttals
Cassandra Horton
Marietta,Georgia,
Please except our apologies! I have tried several times to reach you!
#2UPDATE Employee
Thu, May 02, 2013
Mr. Fisher please accept my apologies, I did send you an email immediatly after speaking with you. Is it possible that the email got hung up in spam? I will gladly resend, but would much rather relay the information to you via a phone conversation, of course at your conveniance.
I hope that you recognize that we are aware of the fact that this issue that you are having has gone on for far too long, and should have been taken care of a month ago.
The reason that we gave you the option to pick out your own shower valve, is because two handle shower valves are difficult to find, and we did not want to waste more time purchasing something that you would not be happy with.
We then also gave you the option of replacing the stems on the Hansgrohe faucet that you currently have, telling you that we aren't sure if this will fix the problem or not. However, your faucet has a life time warranty. You made the decision to try to have the parts replaced by Hansgrohe. It is not our policy that the customer calls for the parts, we would love to handle this for you. It is the policy of Hansgrohe.
I will be giving you a call to make sure that the decision that you previously made, is still the decision that you would like to stay with. I will then forward you the information, previously sent on Thursday 03/28/2013.
Your experiance with our company has lacked the customer service that we pride ourselfs on, and I would like to again offer my apologies.
Peachie
ARS will never stop cheating people
#3Consumer Comment
Fri, March 29, 2013
I am surprised this company is still in existence. They have done so many shady things in so many states and ripped so many people off, that I am really surprised that people still use them. They were sued by the Attorney General in Arizona and made to pay huge sums of money. They were also sued in Oregon for ripping off the elderly and other consumers and once again had to pay huge sums of money. I too was ripped off by them so I make it my business to follow what is happening with consumers who are unfortunate enough to pay to use their lousy, dishonest service. I tried to speak with customer service at their corporate office after I was ripped off and the person who heads that department is dumber than a large box of rocks. I think her name was Ms Downs. If that level of stupidity is what this company has in these position, it is little wonder they give such bad customer service. I feel sorry for you and your situation, but this is a company who does not care and unless you sue them or report them to the Attorney General in your state, you will get no satisfaction.
