Anonymous
Houston,#2UPDATE EX-employee responds
Mon, May 06, 2013
I once worked for ARS. I didn't work there for long as I had a huge ethical divide with them.
Their company SOP is carefully written for legal purposes only. They never actually say anything to their employees to encourage them to hard sell. That said, if you don't sell you are punished. They cut your hours and give you calls that they know will not buy. If you don't sell these people your hours are cut further until you can't afford to work for them. You only rise in the company if you sell; management are usually the worst techs that have ever worked the business. They skirt the law very carefully and their excuse is generally "we didn't know" or "it was an honest mistake".
After being gladhanded by our service manager for the umpteenth time; I finally realized that I couldn't work for them, in all good conscience. The work environment was toxic and communication was kept to a minimum. God forbid if you are to bring a request for warranty information in to the office; only warranties from other companies are honored. Add to this the fact that employees are paid straight commission and any mistakes that have to be owned result in a chargeback to the tech. In fact, techs are charged back for anything that they can think of; generally when you have had a good week. I have seen guys charged back because they did warranty work.This is a marketing company, not a service company. Not recommended.
ARS Rescue Rooter
Tennessee,#3UPDATE Employee
Thu, November 01, 2012
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