Complaint Review: ASF International World Gym - Highlands Ranch Colorado

ASF International is a shady business, they even have a "F" rating at the BBB, http://www.bbb.org/denver/business-r...-ranch-co-2105

ASF International is well known for their deceptive and ethically questionable billing practices. Normally, I would recommend simply trying over and over again to speak to someone at the company that would be willing to help you. Unfortunately, ASF gets paid based upon the number of people it PREVENTS from cancelling. Here are the steps I took to get my membership cancelled. Please keep in mind, these steps were only taken because I felt that the information I was provided when I signed up, and the information that ASF provided me with did not match up. When I originally signed up, I was told that one way I could cancell my account would be to provide a 30 day notice and pay the $50 cancellation fee. This was obviously not what ASF said, so the following steps were taken. 1) Write in requesting to cancell your account. You could also call in, but if you email or fax you will atleast have some documentation. -ASF will undoubtedly direct you to their website to download their cancellation "request" form Immediately switch over whatever kind of billing you have on file to manual invoicing. This will prevent ASF from taking further payments directly from your bank account/credit card, but this will also incur a $5-10 manual billing fee. Your call if you want to do this. 2) Draft a "lease" agreement for a property owned by friends or family that are located more than 25 miles from one of their gym's locations. -Example lease agreements can be found online, and you can just fill in the blanks where needed. Because ASF requires 2 forms of proof that you have moved (something that is unheard of in any other industry btw) you have a couple of options for the second proof. The second form that I found easiest to provide was a bank statement that was addressed to a location more than 25 miles from a gym. I was lucky as I had relatives that lived in another state, so I just used their address. Even if your gym (and your bank) are located in state X, you can still go to the bank and request that they change your address of record to a location in state Y. After an account statement has been generated, you can couple that with the lease document and those will count as valid proof of residency. It is a shame that ASF continues to do business in this manner, as it creates a situation where otherwise honest people need to resort to deception to escape these unethical contract. Obviously, the best way to avoid these kind of situations is to stay away from gyms that use ASF international. I would highly recommend that you speak with a club owner when looking at potential gyms and ask them who they use to do their billing. Also, as much as I hate having to really dig deep into these contracts, make sure that you review the terms and conditions for cancellation and that it matches what the sales rep is telling you. So, in summations. 1) Draft a lease agreement that says you are moving (and paying rent) to a location outside of their service area 2) Have you bank change the address of record and get a statement showing your new address. Good luck

they make me pay for three years a contract of one.

These people are ruthless. I was lied to by the World Gym Palatine, IL location (manager Al Ruiz). He told me to cancel my contract was $50 and that I could cancel anytime. Come to find out I have to die, be injured or move.... In speaking w/ASF to cancel (they handle World Gym's billing and cancellations only), I got nowhere. I pleaded, I yelled, I threatened a lawsuit and media attention and got nowhere. They finally told me to go back to Al Ruiz and he can call them to authorize my early termination of the contract.... I did this.. and Al Ruiz was disrespectful, patronizing and rude to say the least (we had a verbal confrontation). I contacted their corp office in Chicago (on Montrose) twice and go nowhere and also contacted World Gym's corp headquarters in NH... No response as of yet. I finally however reported World Gym to the Village of Palatine (the gym was disgusting and not sanitized). I am currently looking into a possible lawsuit, trying to find someone to represent me. I honestly think this (refusal for Al Ruiz to even discuss this w/me like a human being) was based on discrimination (i'm caucasian) and leaving out this pertinent information of the strict cancellation policy from me is FRAUDULANT and MISREPRESENTATION (Al Ruiz didn't care and told me to do whatever I wanted). I know I signed the contract BUT like I said, the above is crucial information that was purposely left out is grounds for FRAUD and MISREPRESENTATION. I'm cancelling my credit card that my payments are being taken from. :) These people are scammers and liars and karma will have it's way one day and they ain't getting no more of my money! I am filing a complaint with everyone and anyone re: this company. Good luck to all who have had problems w/them. I hope they are resolved (peacefully).

Hello Your, My information is provided at the end of my rebuttal. Kathy mentions in her complaint that she called us. She has our number, my name and title; what else can I give her?

Why is it that some CSR from ASF international will post here but they cannot provide a resolution or contact information on what the right process is to follow. Talk is truly cheap.

The problem with this site is that it puts the companies people are complaining about at a huge disadvantage. The complaining parties are not required to give their complete name and therfore, the company has no way to research the complaint and give an accurate account of how the events truly unfolded. However, I can comment on one of Kathy's (from Norridge, Il) comments regarding ASF International. She states that she checked with the Attorney General and Better Business Bureau and found that ASF International is filing bankruptcy. There couldn't be a less true statement. ASF International has been doing business for 35 years and is stronger than ever. Also, we are a member of the Better Business Bureau and are in good standing with them. So, based on that, can you really put much stock in Kathy's complaint when she blatently lies about ASF International's business status? I would imagine the rest of what she states in her "Ripoff Report" is full of inaccurate information as well. Chris Peterson Customer Relations Manager ASF International

I forawarded this case to the Better Business Bereau, Attorney General's Office and a private employer and it turns out that this firm is filing bancruptcy, so everyone can release a sound of relief.