Complaint Review: Ashley Furniture Industries - Gregery's Furniture - Arcadia & Mount Holly Wisconsin

 We took sofa and love seat in 2011 after 18 months leather starts get peeling we gave the complaint  on September 2013 and they took 6 Months for the repair and work is not really satifide 

the material they are used is not a good one 

peeling was there still after repair 

I have been searching day & night. For proof that Ashley Furniture has & had decived there customers for a long time.I went to Ashleys Store looking for reclening sofa,love set, & chair. The sales women Connie asured me that the furniture I was looking at .Was 100% leather.Wear ever the body touches & the rest vinal.I looked for my furniture on the net just to see what information was on it. Finally I got proof that I need That the owner and Connie had lied to me and many other customers!! My furniture # are 44911-88,44911-86 44911-25 In August of 2006. I was sent a registered letter from the former owner of Ashley in Turnisville . That my furniture was Leather Match 100% leather everywhere you touch As stated in all Ashley literature & catalog's.Well Gleen Goldberg What the ad for my sofa is for4491188 Dover Natural Reclening sofa.At the very bottom were it says back stating it is LeatherMatch upholstery features top grain leather in the seating areas with vinal everywear else.! I found a Law for Consumers protection statutes is General business pratice Law 349 [GBL 349 ] which prohibits deceptive and misleading business pratice .If any Lawyers out there wonts to represent me just email me Any one else that wonts to join me Loraine

Three months after delivery my reclening chair saged on the right side Was replaced by new one. Now after I noticed my new sofa was peeling All of my seating that recline's sages And was extreamly hard to get out of. My furniture just might be Leather .But a very low quality . I invite you to come to my home and you tell me that a little over 2 years that my furniture lookes like I have had it for at least over 10 years I have bought leather recliners and sofas for Bellmawr Furniture Not one piece had peeled My son has my leather recliner and it look's newer than my set you sold me .As far as taking care of my furniture I am known to be a cleaning fanatic ! I cleaned my furniture exactly as directed . I invite you to come to my home and see for yourself Just why I am spending most of my time .Trying to get my money back or a decent set To you $2,500 might be much to you But to me and many others it is a lot ! Loraine

Consumers Of The Attorney General Had called a few day's ago asking me if I had animals ? I asked what does that matter ? Leather is one of the toughest material there is to withstand children & pet's When did I file a report I my warrenty up ? My warenty has nothing to do with Ashley selling me vinal as 100% leather !They siad they would get back to me as soon as they can .

In responce to a rebbutal to my complant on Ashley furniture There were no hang tag's At that time was just glad to be moved in our new home and having my furniture delivered . When my furniture started peeling I new real leather didn't peel So I looked for the do not remove tag's I looked all over there were noneThan I rembered the new chair .There was a tag with the info I needed materal was 45% leather and plastic I was asked by someone from consumers if I have animals I do 2 small pomerian . I asked that shoulden'e matter If I read correctly leather is one of the toughest material there is .

Those little tags will list the stuffing & also the cover. Did you read any product descriptions included in your bill of sale carefully? Sometimes ''leather in seating areas'' or ''leather match'' will appear. Sometimes pigment-finished (as opposed to analine-dyed, i.e. semitransparent finished) leathers can have what almost amounts to a painted surface, which can peel. This can occur after a damaged finish was ''repaired''. Leather-match means ''leather-appearing'' vinyl was used in non-seating areas while anywhere your body usually touches [when you are sitting in the chair or couch] is covered in real leather. Quality ''leather-appearing'' vinyl should not peel. It *may* crack after *many* years of contact with human skin because the natural oil on our skin, if not cleaned off promptly, will age & dry out the vinyl. I suggest that if you really prefer leather furniture, and given that quality leather furniture, if properly cared for ( a really BIG IF ), will last a lifetime, then I suggest that you google ''leather furniture'' and start reading. There are firms that will build quality leather furniture for you (you pick the leather, the color, the furniture style, etc.) and the piece is built for you. Figure $2500 for a couch. Most class-action lawsuits only generate a lot of money for the few (read: lawyers) and a tiny token amount of money for the many (like you).