- Report: #402004
Complaint Review: Ashley's Furniture Homestore - Frisco Texas
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Author Confirmed
Why?
Ashley's Furniture Homestore
7780 State Highway 121 Frisco, 75034 Texas, U.S.A.
Phone:
214-705-1244
Web:
N/A
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
Ashley's Furniture, Montage Furniture Services; Premier Warranty, Ashley's Furniture Homestore, Montage Furniture Services; Premier Warranty Misrepresentation of product and warranty Frisco Texas
I purchased a sectional sofa from Ashley's Frisco. The saleman/manager advised the microfiber could not be scotch guarded and recommended an extended 5 year warranty, which I purchased (Premier).
My grandbaby lives with me and drips from her bottle left stains. Water to clean the stains, left additional stains.
I called the warranty service and when they came to clean (Montage Furniture Services), they said it was not covered and I should have a professional upholstery cleaning service come, even though their warranty clearly states that it covers these type of stains.
I did have a professional (Sears Upholstery Cleaning Service) come and clean the entire couch and within a few days the stains reappeared. We have owned the couch for 6 months and it has stains all over it.
Cindy
PROSPER, Texas
U.S.A.
My grandbaby lives with me and drips from her bottle left stains. Water to clean the stains, left additional stains.
I called the warranty service and when they came to clean (Montage Furniture Services), they said it was not covered and I should have a professional upholstery cleaning service come, even though their warranty clearly states that it covers these type of stains.
I did have a professional (Sears Upholstery Cleaning Service) come and clean the entire couch and within a few days the stains reappeared. We have owned the couch for 6 months and it has stains all over it.
Cindy
PROSPER, Texas
U.S.A.
