- Report: #1483639
Complaint Review: asics - irvine california
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Author Confirmed
Why?
asics
80 technology drive irvine, 92618 california, United States
Phone:
1-949-453-8888 ,
Web:
www.asics.com
Categories:
Business Rating:
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asics asics corporation ( usa ) fail to honor the warranty irvine california
mid feb. 2019 i purchased a pair of asics kayano 25 shoes
i have barely worn them maybe a month if that in total
they have develeoped a inward tilt ( i.e. the shoes tilt inward and throws out ones back)
asicsa wanted me to file a warranty claim on there site no problem ( sent pictures as well)
within 5 minutes a instant denial
they ( asics) claim this is how the shoes are designed and follow this scripted denial excuses over and over
emaails and phones call same result
summarizing them " dont bother us, not pur problem and denied" not word for word but get idea
had one supervisor kelly pence hang up on me after she continued to talk and speak over me and i kept telling her she is being rude and not allowing me to speak
another supervisor basically laughed in my face and sat silent on the phone for over an hour ( before i eventaully hung up)
this is how they treat customers?
they fail to honor the warrnty and find any and all excuses to do nothing
basically talking to yourself with them
1 Updates & Rebuttals
jim
United Statesupdate
#2Author of original report
Wed, February 26, 2020
made complaint with the better business burea
they lied and blamed me ( how dare i expect help)
also same excuse used with the attorney generals office
