- Report: #500395
Complaint Review: Assassin Naturals LLC - Internet
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Author Not Confirmed
Why?
Assassin Naturals LLC
www.smokeassassin.com Internet, United States of America
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Assassin Naturals LLC Smoke Assassin False advertising (radio and internet,) poor customer service (hung up on twice) Internet
I heard an advertisement on the radio for a free trial starter pack of the Smoke Assassin program. I called and spoke with an initially friendly representative. She explained the system to me and offered me the trial pack for $9.95.
Upon obtaining my credit card information, I was advised she could not complete the trial order unless I ordered a box of replacement cartridges for $69.95. She stated this was because of how much I smoke. I said that I merely wanted to try the product but she said she could not proceed with the order unless I ordered the pack and hung up on me.
I called again to see if this was part of their spiel and told them I smoked 1/4 of what I told the first representative. I was again given information about the product and offered the trial pack for $9.95 which I agreed to and provided my credit card information once again, only to get the same spiel about ordering the refill cartridges. I was told this time that 2 weeks (the amount of time the trial pack would last) was not enough time for the nicotine to leave my body. When I attempted to correct the representative (it's 72-96 hours, clinically proven,) he became petulant and spoke to me as if I was an idiot for not believing it takes 2 weeks for nicotine to get out of my system and hung up on me.
Things to know about this company:
1) There is no free trial, don't bother.
2) From reading other reports, hanging up on customers is common and acceptable practice for them.
3) They provide unfounded medical information.
Upon obtaining my credit card information, I was advised she could not complete the trial order unless I ordered a box of replacement cartridges for $69.95. She stated this was because of how much I smoke. I said that I merely wanted to try the product but she said she could not proceed with the order unless I ordered the pack and hung up on me.
I called again to see if this was part of their spiel and told them I smoked 1/4 of what I told the first representative. I was again given information about the product and offered the trial pack for $9.95 which I agreed to and provided my credit card information once again, only to get the same spiel about ordering the refill cartridges. I was told this time that 2 weeks (the amount of time the trial pack would last) was not enough time for the nicotine to leave my body. When I attempted to correct the representative (it's 72-96 hours, clinically proven,) he became petulant and spoke to me as if I was an idiot for not believing it takes 2 weeks for nicotine to get out of my system and hung up on me.
Things to know about this company:
1) There is no free trial, don't bother.
2) From reading other reports, hanging up on customers is common and acceptable practice for them.
3) They provide unfounded medical information.
