Complaint Review: Association Management Group - Carlsbad California

On 01/11/16 I was contacted by US Mail from Earl Feuer of the Association Management Group which services the Park Place Bluffs Homeowners Association. The body of the letter stated a palm tree was impeding a rain gutter and needed to be removed. I removed the portion of the palm tree and notified them it had been accomplished. I recieved another letter on 02/17/16 saying the issue had not been resolved and they were going to fine me $50 for a blatant CC&R violation. I called the company and expalined it had. The staff told me they would take care of the issue. On 04/14/16 I recieved another letter this time certified mail stating the problem was the tree issue had not been resolved as it was now touching the "fence" and not the rain gutter on the roof as previously stated by them in the letters.

I called and email their business, stating the issue was the tree on the rain gutter and it was nowhere near the fence and not touching it. I additionally explained that if it ever did begin to touch or harm the fence I would remove the tree that was there before I purchased the property. I also requested Mr. Earl Feuer contact me in person or by telephone to discuss this issue as I was now unhappy with their business practices and attempting to fine me. Mr. Feuer refused to contact me other than in email. He stated it was an oversight by their company and it would be resolved because the tree had been cut away from the rain gutter and was not creating an issue with the fence and that the matter would be taken care of. I recieved an additional letter on 4/14/16 stating the I had not resolved the issue and would now be fined $100.00 and had to attend a board meeting to dispute my claim.

I emailed and called the Association Management Company to which was told the matter would be resolved and it was an oversight from their business and I would not be fined. Inbetween these letters I recieved another letter stating my patio cover was unacceptable and had to be removed or I would face additional charges and fines. After removing the patio cover, I notified them I had done so and recieved no confirmation back from them. On 05/10/16 I recieved another letter saying I was still in violation of the CC&R violation for the tree touching the gutter. I called and emailed them back pointing out the issue was fixed and their records keep changing from the fence to the gutter as they are two seperate issues. I requested Mr. Feuer contact me in person or by phone. He refused to do so. I called their office and spoke with "Yulande" who told me the matter had been recitifed. I requested a cc copy to myself from Mr. Feuer stating so and that he would not contact me by phone. Yulande told me she would ask Mr. Feur but could not "guarantee anything." I recieved no response until approximately two weeks later when I recieved an email from Mr. Feuer stating the issue had been resolved and that I fixed the issue and would not be fined for the supposed CC&R violation.

On 08/23/16, I recieved another certified letter from Association Management Group stating I will be fined $150.00 because the I failed to remove a palm tree that is "Too close" to the fence and that I must now attend a board meeting to avoid being fined. Their complaint went from touching a rain gutter that was corrected and cut away to touching the fence when it is clearly not and had well over 8" of travel to now being "Too close." They are levying fines upon me that I would have to pay for something I complied with their request the first time. The owner refuses to contact me via telephone to discuss the issue or come to my residence to be shown the issue is solved. The owner refused to give me so much as an email to contact board members to give them my personal rebuttal without going through his business. I am being needlessley fined by a company that continues to change their story on what the issue is after being presented with evidence the issue has been corrected. This company knows full well the legal expenses I would encur taking them to court would far outweigh the CC&R fines they levy against me. This is an unjust and unfair business practice that needs to be brought to the public attention to ensure others are made aware of what they are doing and inform people who may wish to do business with this company now or in the future.