Complaint Review: Assured Auto Works - Melbourne Florida

Owner of the Assured Auto Works is worthless crook and a liar. He is for $150.00 will sell their own mother. Miserable and pitiably small person without dignity and soul.

Boris Ludeev (he introduced himself to us under a different name) was a first time customer. He called on the week of July 7^th for an estimate to replace his clutch disc. Mr. Ludeev was hard to understand and was a little short on the phone but we called  him back with the estimate and he scheduled an appointment to replace the clutch disc for July 14^th . He dropped his car off first thing in the morning on July 14^th  and was informed  his car would ready by the end of the day and we would call him if anything comes up.

During the service I noticed the under side of the car was wet with transmission fluid, the shop floor had a small puddle under it and there was some rubber that had deteriorated from the fluid leak over time. Upon further examination we found that the case/housing of the transmission  itself was leaking and his transmission would need to be replaced. I called Mr. Ludeev within two hours of him dropping the car off to give him the news. He asked me to provide an estimate to replace the transmission and clutch. When I called with the estimate for a used transmission and new clutch (Approximately $1100.00/ more than reasonable)  he said that he could not afford this, that he would have to take his vehicle as is and told me to reassemble the car.

I told him that would not be a problem but there was a balance that would have to be paid for our time spent partially dissembling and reassembling the car. At this point, he threatened to sue. He said that the car had spent an entire week in his driveway and the driveway was dry. I told him that this didn't make sense to me because the under side of the car was very wet and had been for awhile, to the point that the transmission support and shift bushings were deteriorated from the oil leaking onto them.

Mr. Ludeev arrive at our shop about an hour after our conversation. I met him in the parking lot and walked him into the shop to show him the wetness under the car, the crack in the transmission, the puddle on the floor and the deteriorated bushings. I explained the residual oil under the car did not just happen and asked him what he wanted me to do. I also explained that I refuse to do business dishonestly and I felt that we had a reputation for being really good guys for a reason. He said that he wanted me to replace the clutch and the bushing.

I told him that we would be glad to do this but he needed to sign paperwork stating that he understood that the transmission would continue to leak, that he would have to pay the entire bill up front and that the bushings would have to be ordered and would probably not be available the same day. He told me that he wasn't going to pay anything and that if I wanted a good life that I would fix his car for free. This is when I realized that he was not to be trusted and I asked him to leave my shop. He started taking pictures of his car, my shop and my face so I called the police department to assist me.

When the officer arrived he told Mr. Ludeev that based on the age and condition of the car that he was not surprised that it would need more work than anticipated and that he would have to pay our bill before he received his car. He did pay and receive a copy of the bill with details of our exchange, throughout the entire process  he was belligerent, to the point that the officer gave him a trespassing warrant. Mr. Ludeev is no longer legally allowed on the premises.

Although I know that we have not done any thing wrong, this whole thing does upset me. It is discouraging to see someone like this try to ruin my reputation and I believe he is doing so because he was hoping to pin something on me and could not get away with it.