- Report: #1245666
Complaint Review: Asurion Insurance - Internet
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Author Not Confirmed
Why?
Asurion Insurance
Internet, USA
Web:
Asurion.com
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Asurion Insurance Violated contract terms Internet
I have always had Asurion on my duaghters phones. Two phones, paid Asurion every month for well over 6 years. Never once had a claim. My daughter dropped her iphone 5s 16 gb in water. I filed a claim. My CONTRACT says my monthey payment is $9. And my deductible is $149. Fine. A little high, but that is my CONTRACT. I filed the claim and was told my deductible would be $169, since the raised their prices and I was paging the old monthly price...aka, my contract price! I spoke to Asurion, their supervisor and a manager, who all said I must pay $169, regardless of my contract price. What good is a contract??? I eve n screenshot and sent them a copy of THEIR CURRENT website (phoneclaim) that showed my phone number, my info, my iphone model and "your deductible-$149". I also sent them a copy of the paper contract and web id of contract that states "iphone 5s 16gb-$149". That was "too bad", I had to pay $169. I did. I will get my replacement phone today, and will cancel my Asurion "protection" on my other three lines Monday. To save them $20, they just lost $30/month.
