- Report: #1435844
Complaint Review: Asus.com Customer Service and Technical Support Departments -
Reported By:
Jeff -
Pompton Plains, New Jersey, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Asus.com Customer Service and Technical Support Departments
United States
Web:
Asus.com
Categories:
Business Rating:
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Asus.com Customer Service and Technical Support Departments Dwight G, Elroy B from Level 3 Dept of Asus Customer Service Refused to give me any information such as part numbers to purchase parts from either Asus themselves or any third party suppliers of the parts inside their tablet. I told them specifically what part I needed and they said they have no access to any information on any parts in their products. I was told by their employee Cavar that Asus does not manufacture their tablets but they didn't know who does Internet
On Fri, Mar 23, 2018, 6:40 PM jeff helmlinger wrote: If you are thinking of buying ant Asus Products, Don't! I have been going around and around with them for months about a tablet I bought from them .The charging port went completely a week after the one year warranty expired. I paid to have that replaced and found out later that is and was a characteristic problem for this particular tablet. A few weeks later a connector called an Ffc-fpc connector went . When I asked them to purchase this connector from Asus, they said they don't build their tablets ,a third party does and they have NO ACCESS TOTHEIR PARTS OR OWN PRODUCTS. WHEN I asked for contact info for the third party who builds them, they said they have no contact information for the third party. I have made countless calls to representatives at Asus and got nowhere . Supposedly they sent it to Level 2 and Level 3 supervisors. I spoked to a Dwight G and Elroy B who said they weren't reps but not supervisors for level 3 and that they would do everything they could to help me get a description. Of the parts needed so I could try to buy them elsewhere. I contacted some Ebay sellers in China who told me if I could tell them the specifics they might be able to supply the part. So I called Asus again and after 5 phone calls, they said that info is not available. So in other words. They don't know what parts are in their own products. What a horse and pony show. BEWARE OF ASUS!
