- Report: #903363
Complaint Review: AT HOME PUBLISHING - HENDERSON Nevada
Reported By:
brian -
portland, Oregon, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
AT HOME PUBLISHING
701 N GREEN VALLEY PARKWAY#200 HENDERSON, 89074 Nevada, United States of America
Phone:
Web:
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AT HOME PUBLISHING I SENT THEM 40$ MONEY ORDER AROUND MARCH 15 2012 FOR THERE WORK FROM HOME SYSTEM KIT AND STILL NEVER RECIEVED ANYTHING FROM THEM . I ALSO WROTE THEM A LETTER ABOUT THIS SIX WEEKS AGO HENDERSON, Nevada
i sent at home publishing 40$ money order around march 15 2012 for there work at home kit
and never recieved anything yet. I also sent them A letter six weeks ago about this and never
heard anything from them.
and never recieved anything yet. I also sent them A letter six weeks ago about this and never
heard anything from them.
2 Updates & Rebuttals
athomepub
Henderson,Nevada,
We are here to help
#2UPDATE Employee
Mon, December 23, 2013
Hello Brian,
We would like to resolve this issue for you. Please send us your customer information via email at [email protected] or you can give me a call at 760-621-0910. We will re-send you your order immediately.
Thank you,
Carissa
Customer Service Center
[email protected]
At Home Publishing
701 N Green Valley Parkway #200
Henderson, NV 89074
athomepub
Henderson,Nevada,
Response
#3UPDATE Employee
Thu, August 01, 2013
Hello,
We pride ourselves in 100% satisfaction guarantee. If did not get your package, please email us immediately with your name, email, phone, address and the estimated date of purchase. Without such information this we cannot possibly know who you are or even how to resolve this issue. Often times we have seen that even though we tell our customers to print your name legibly on the order form, some individuals choose to not do so and cause your order to become undeliverable by the US Post Office.
If you had directly informed us by mail or email, that you did not get your order, we would have immediately sent you a replacement. However, you chose to contact this 3rd party website, again omitting your customer/contact information and therefore continue to make it impossible for us to resolve this issue.
Please send us your information, we will then research our database, confirm your address we have on file and the date the order was shipped. We will also send you a replacement information kit immediately. Please allow us to help you vs choosing to stay ‘Anonymous’ and making it impossible to know who you are.
Best Wishes
Customer Service Center
[email protected]
At Home Publishing
701 N Green Valley Parkway #200
Henderson, NV 89074
