- Report: #842549
Complaint Review: Atlantic Hyundai - west islip New York
Reported By:
Teaman27 -
New York, New York, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Atlantic Hyundai
193 Sunrise Highway west islip, 11795 New York, United States of America
Phone:
Web:
www.atlantichyundai.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Atlantic Hyundai Atlantic Automall Atlantic Hyundai is the WORST west islip, New York
Atlantic Hyundai is the worst dealer out there. My credit scores are around 600-610, so I was very happy when I was at the dealership for 4 hours finalizing my Lease for a 2012 Sonata for $330 a month with $2500 down using my trade-in. They told me everything was approved and that I would be able to go home with the car. After waiting 4 hours, they told me that the car will be ready the next day.
I spoke to my sales guy 5 times during the day and everytime he told me everything was approved, even left me a message saying everything is approved. When I arrived at the dealership to sit with the finance manager (Bryan Harris) he told me that the lease was not approved (jaw drops) and that the financing of the car was approved for a WHOPPING $479 a month. When I said this is outrageous and why wasn't I told this the 5 times I spoke to my (Russell Ratuszny) sales guy, they had no answer.
When I said I can't do this deal and would like my $500 deposit back, the sales manager (Bryan Harris) became very rude and even threatened me saying "What if I don't give you your money back" and that it could take a few hours for the refund. When I said fine, I will call my credit card company and dispute the charges and while I was on the phone, they finally processed my refund and still tried to get me to make a deal.
When I complained to the Sales Manager (Christopher Mooney) all he did was talk to the sales guy and never bothered to talk to me at all. Beware of this dealership, they will say and do anything initially and then try to force a deal on you that make no sense at all.
I spoke to my sales guy 5 times during the day and everytime he told me everything was approved, even left me a message saying everything is approved. When I arrived at the dealership to sit with the finance manager (Bryan Harris) he told me that the lease was not approved (jaw drops) and that the financing of the car was approved for a WHOPPING $479 a month. When I said this is outrageous and why wasn't I told this the 5 times I spoke to my (Russell Ratuszny) sales guy, they had no answer.
When I said I can't do this deal and would like my $500 deposit back, the sales manager (Bryan Harris) became very rude and even threatened me saying "What if I don't give you your money back" and that it could take a few hours for the refund. When I said fine, I will call my credit card company and dispute the charges and while I was on the phone, they finally processed my refund and still tried to get me to make a deal.
When I complained to the Sales Manager (Christopher Mooney) all he did was talk to the sales guy and never bothered to talk to me at all. Beware of this dealership, they will say and do anything initially and then try to force a deal on you that make no sense at all.
2 Updates & Rebuttals
white knight
Hicksville,New York,
Saved the day
#2REBUTTAL Individual responds
Thu, November 14, 2013
I am the sales person mentioned. And while the customer filed his own follow up, I still show up on an internet search of my name as someone who did something wrong, when in fact I argued with the manager Bryan Harris about this transaction and the next day brought it to the attention of the store GM. The issue was resolved due to my efforts and I left the dealership soon afterward since I did not like their business model and more so, specifically how Bryan Harris treated many customers and the sales staff. He was abusive to all, but he has his own pesonality issues and that was the way he made himself feel important.
I am disappointed that ripoff report will not remove my name from this complaint since I was instrumental in having the customers complaint resolved as he stated in his rebuttal, none the less, it shows up when my name is put on a search engine.
Teaman27
United States of AmericaHappy Customer
#3Author of original report
Thu, April 05, 2012
Thanks to the General Manager and sales person Russell Ratuszny I am a very happy customer. Atlantic Hyundai stepped up and honored their contract, no thanks to the finance person I dealt with. I will def. reccomend this dealership.
