Atlas Auto Shipping (in both CA & NC) Patricia East same as Patricia Coffman)
1380 Davies Dr.CA/1220 St Andrews Dr. Pinehurst North Carolina Beverley Hills, 90120 California, United States of America
Phone:
(888) 285-2706
Web:
www.atlasautoshipping.com
Categories:
Business Rating:
(0)
Rate this business
Tell us has your experience with this business or person been good?
Atlas Auto Shipping (in both CA & NC) Patricia East same as Patricia Coffman) Scam! Delayed to give me the carrier's insurance info for long time and finally wrote me false info intentionally-- the insurance company is the insurance agency. Supported the carrier to falsify that Beverley Hills, California
BERTHOUD
Fair Deal Autos in Colorado, the sole carrier, shipped my Honda Accord 2001 V6 (VIN#
1HGCG16521A018059) from Plano, TX
on Sept 26th, 2009 to Blaine,
Washington. On Oct 1st,
2009, when
I received my car in WA, I immediately noticed the three damages where were not
there before, and noted them down on Bill of Lading (shortened as BOL later) in the presence of the truck driver. I was also
instructed by him to mark the three new damages on the chart and initialized
beside them. I took photos of car in front of the
driver and my witness. Later after I went home, I called the broker, Patricia
East at Atlas Auto shipping that day to tell
her what happened and ask for the carriers insurance companys information. I
was asked by her to email my BOL in the attachment to her and also told to get
at least two estimates.
I went to
get three estimates the next day, Oct 2nd 2009. I sent two low
estimates (CAD$1038 & CAD$1163) late that night to the carrier and clearly
wrote that I did not scan the highest estimate to send it together since that
high amount might not be reasonable, same as I told the broker. After that Patricia East gave me all kinds
of excuses to delay in giving me any
information about the carriers insurance company. I asked her the
carriers insurance info already on Oct 1st and pursued every day,
it was not until Oct 9th (a Friday) late evening she did reply with
some content. In the end, the information provided by the broker on
the carriers insurance was False. In her email on Oct 9th This was sent out to you from the insurance company
directly . They sent you the cert of insurance THe Insurance
Company is Timberline Insurance Agency , Inc. (please see the screenshot in the attachment). She did not type her name at the end, but it was still
from the old email address she always used with me. I believe she intentionally
gave me false information and she wrote that on purpose to mislead me.
The
next Monday, Oct 11th, she finally forwarded me the certificate of
insurance issued by the insurance agent without reviewing at all, unlike what
were agreed on our contract the order I signed and sent. While a certificate
(issued on Oct 9th, 2009) is not that necessary to simply provide me
with the insurance company information, it is for the broker to shed her
responsibility and mislead me. The insurance companys information was
concealed anyway with4 other pieces important
information by the insurance agent. Diane. E. Martin
at Timberline Insurance Agency in Wyoming continued the
scam, trying to act as an adjustor on behalf of an insurance company. She
refused to take my claim many times verbally and twice in writing using
the first excuse saying that the carrier agreed to compensate me directly, and
then the second excuse that carrier said I added more items to BOL later, which
is untrue. I did manage to find the correct
insurance companys name and contacted them myself on
Federal Motor Carrier Safety Administrations website and made a claim in late
Oct, 2009. It took a whole month for the adjustor, Peter Corrick to tell me
that my estimate fell under the deductible (US$1000).
In the same email from
the broker on Oct 9th, Patricia East wrote that the carrier said I added more items to the estimates. I
told both the carrier and the broker already on Oct 1st there were
three damages, and wrote to them again on Oct 2nd there were three
damages when I emailed the broker my copy of BOL signed at delivery and sent the
carrier the 2 estimates with the BOLs (before and after the shipment). The
broker also asked me both verbally and in writing why specific parts and jobs
are on the estimates. I never knew I needed to know everything on the
estimates. Regardless,
I tried to be patient and prove that those things on the estimates are what
need to be done for those three damages the carrier caused during shipment only.
The two estimates I sent before mixed the jobs/parts together, but the third
estimate did sort the jobs, parts and prices out according to the three
damages.
So I sent it to them on Oct 12th , only to show each
estimate only estimated those three damages. I clearly wrote on the cover page
of my fax on Oct 2nd already that I will not use the highest
estimate, otherwise I could have sent it on Oct 2nd, instead of the
lowest one at CAD$1038. Ironically,
Robert Gabielson called and accused me of fraud furiously, and accused me of adding
more items to the BOL after signing at WA, which I never did. In an attempt to
release their unnecessary anger I went back to the body shop that offered me
the lowest estimate and asked them to re-examine the estimate. They specified
on their estimate the same three damages they estimated the first time and I
sent it back to the carrier and the broker again to prove the body shop did not
estimate anything else but those three damages. But they kept on ignoring me. Patricia East was the one
who told me to get at least two estimates but after that she said that I gave
the carrier two different amounts at first, then sent to him a 3rd
one(the highest) laterthen went back to change on the lowest estimate and sent
him again and had the audacity to tell me, I have nothing to do with any
documents that have fraudulent information. She kept on manipulating facts and
never gave me a chance.
She always says I was told or I was given, no
responsibility on her part. But in fact she only listens to the carrier, never
me. I was only her once time coustomer, not like the carrier, which gives her
long term business. I got no help and had to find all the
information regarding this matter myself. Since the time that this began, I have found out that all the 3 businesses involved are
not accredited with BBB. Both the carrier and the broker are rated F at their
own state BBB. And the sneaky insurance agent in Wyoming did not even register with the local
BBB.The
broker did not even register the company 'Atlas Auto shipping' in North Carolina with either
the Secretary of State or its countys Registrar of Deeds Office (MooreCounty).
The MooreCounty Tax Dept cannot find that company's name either.
Only by that address (1220 Saint Andrews Dr, Pinehurst,
NC28374)
on my Vehicle Transport Order with Atlas, they found 'Patricia Coffman', not
'Patricia East' as it appeared on the order. It could be her, but the Tax Dept told me the companys name
is supposed to be there too if she is using this address. I checked the
record of 'Atlas Auto shipping' on www.fmcsa.gov by their
MC#615103, and got its record, but it is in California only
(not in North Carolina)
with no name of the DBA (Doing-Business-As). I recall when I got the offer and
called Patricia East the first time, she
told me she is in California office while her
head office in New York.
But I did not find this business have any place in NY. By saying that she is in
CA will makes the customers like me difficult to check it rating at BBB because
its only registered with BBB North
Carolina. I believe I can get more information
from the intentional concealing if I keep on researching. Anybody out there who has similar experience/frustration to deal with
any of these 3 businesses and need help, please feel free to write
complaints to Federal Trade commission at www.ftc.gov,FMCSA CA (where
Atlas got licensed, although it's NC on the order form), and the
federal level of Dept.of Transportation at www.protectiveyourmove.gov,
BBB.org and State Attorney General. If you need
more detailed information or some other help, please write to me at
(((email redacted))) to me. I will be more than willing to assist you.
Brokers have the responsibility to give shippers the carrier's insurance company's information as our payment includes it. According to FMCSA Enforcement office (Tel No. 202-382-2355), as long as the pick up was not from a car dealership, even though it was a car got shipped, it still belongs to House Hold Goods. When you make complain at www.protectyourmove.gov, please mark it as HHG, otherwise, there is not enough personnel to take care of auto shipping. That's why there are so many crooks in this field. According to that website I just mentioned, Carriers should offer more documents than Bill of lading and it has to have a Number, and Insurance company's information on the back. also show whose copy it is/how many copies totally. Please don't sign any BOL which has no number (not only the Carrier's USDOT and MC No.) or the insuranace company's (not insurance agency) information on the back. You can also complain at www.ftc.gov.