Complaint Review: AT&T Bellsouth - Nationwide

Newsflash for both of you: AT&T is a TARIFFED UTILITY. That means all of the charges, surcharges, taxes, and fees that led to your bill size are regulated and mandated by your state's regulatory authority. That information is public knowledge and should be available both via your state's regulatory website and AT&T's website. Failure by the phone company to charge you in a manner consistent with state tariff can mean stiff fines for the utility i.e. AT&T - courtesy of YOUR public utilities authority. For instance, in the State of California, we are REQUIRED to charge initial, central office, and outside facility non-recurring charges to the first bill totaling upwards of $170. This is in addition to the recurring charges that are prorated from the date of install and billing for the month ahead. If you have a beef with what you were charged by AT&T, take your complaint to the entity that set and determined the charges, surcharges, taxes, and fees. As far as your claim that you made payment arrangements, I do not believe your story for a second. I work in management for a telephone company (not AT&T) - and we NEVER make payment arrangements unless there is either a regulatory requirement to offer one or an established payment history for the account of 6 months or more. I checked your state's tariff - and unless something has changed VERY recently, there is no provision for deferred payment agreements. There is no rip-off here, just an inability of a consumer to educate herself and understand the billing process BEFORE she signed up for telephone service. FYI...In the future, both of you should educate yourselves before posting to a public message board. When you whine about things you know nothing about, you come off like spoiled children.

Newsflash for both of you: AT&T is a TARIFFED UTILITY. That means all of the charges, surcharges, taxes, and fees that led to your bill size are regulated and mandated by your state's regulatory authority. That information is public knowledge and should be available both via your state's regulatory website and AT&T's website. Failure by the phone company to charge you in a manner consistent with state tariff can mean stiff fines for the utility i.e. AT&T - courtesy of YOUR public utilities authority. For instance, in the State of California, we are REQUIRED to charge initial, central office, and outside facility non-recurring charges to the first bill totaling upwards of $170. This is in addition to the recurring charges that are prorated from the date of install and billing for the month ahead. If you have a beef with what you were charged by AT&T, take your complaint to the entity that set and determined the charges, surcharges, taxes, and fees. As far as your claim that you made payment arrangements, I do not believe your story for a second. I work in management for a telephone company (not AT&T) - and we NEVER make payment arrangements unless there is either a regulatory requirement to offer one or an established payment history for the account of 6 months or more. I checked your state's tariff - and unless something has changed VERY recently, there is no provision for deferred payment agreements. There is no rip-off here, just an inability of a consumer to educate herself and understand the billing process BEFORE she signed up for telephone service. FYI...In the future, both of you should educate yourselves before posting to a public message board. When you whine about things you know nothing about, you come off like spoiled children.

Newsflash for both of you: AT&T is a TARIFFED UTILITY. That means all of the charges, surcharges, taxes, and fees that led to your bill size are regulated and mandated by your state's regulatory authority. That information is public knowledge and should be available both via your state's regulatory website and AT&T's website. Failure by the phone company to charge you in a manner consistent with state tariff can mean stiff fines for the utility i.e. AT&T - courtesy of YOUR public utilities authority. For instance, in the State of California, we are REQUIRED to charge initial, central office, and outside facility non-recurring charges to the first bill totaling upwards of $170. This is in addition to the recurring charges that are prorated from the date of install and billing for the month ahead. If you have a beef with what you were charged by AT&T, take your complaint to the entity that set and determined the charges, surcharges, taxes, and fees. As far as your claim that you made payment arrangements, I do not believe your story for a second. I work in management for a telephone company (not AT&T) - and we NEVER make payment arrangements unless there is either a regulatory requirement to offer one or an established payment history for the account of 6 months or more. I checked your state's tariff - and unless something has changed VERY recently, there is no provision for deferred payment agreements. There is no rip-off here, just an inability of a consumer to educate herself and understand the billing process BEFORE she signed up for telephone service. FYI...In the future, both of you should educate yourselves before posting to a public message board. When you whine about things you know nothing about, you come off like spoiled children.

I have been a victim of AT&T's poor customer service and fraudulent charges. I have both residential and small business services with them. Each month on both bills the amounts are higher and higher. They add charges and services to my bill without my consent. I have called them every month about the bill that only lead to more charges the following month. It's a cycle. Instead of them solving the problem, they create more charges. Also, their Advertising and Publishing department has charged me for something that I did not agree to and they will not remove the charges. I'm so tired of them and they can not get away with what they are doing. I have filed a complaint with Georgia's Governors Consumer Affairs and the Better Business Bureau. I would advise anyone in Georgia to the same. File the complaint online. The form is very short. Maybe if more complaints come in, they will fine and investigate this company.

I have been a victim of AT&T's poor customer service and fraudulent charges. I have both residential and small business services with them. Each month on both bills the amounts are higher and higher. They add charges and services to my bill without my consent. I have called them every month about the bill that only lead to more charges the following month. It's a cycle. Instead of them solving the problem, they create more charges. Also, their Advertising and Publishing department has charged me for something that I did not agree to and they will not remove the charges. I'm so tired of them and they can not get away with what they are doing. I have filed a complaint with Georgia's Governors Consumer Affairs and the Better Business Bureau. I would advise anyone in Georgia to the same. File the complaint online. The form is very short. Maybe if more complaints come in, they will fine and investigate this company.