I am throughly disgusted with this ATT Gophone. I am homeless and I am living in my car. I choose the plan for $35, but my circumstances has deteriorated. I can only afford @25 plan or less. I had to go to customer service to change my plan, I wanted to do it online, but was refused. I also had to have $25 in my account in order to change the plan that is due on 1/12. I doubt seriously I will have the money on that date. ATT will cut off service when the date comes. I chose this phone service because when I had a contract with ATT I took a job that I could use the higher amount plan. I lost that job, living in my car, and I just want to make the ends meet. I just wanted to change my plan before the 35 dollar plan kicks in.