John
Charlotte,#2Consumer Suggestion
Sun, June 12, 2005
Just to explain to those who are not sure about this whole AT&T wireless and cingular merger. This is what happenned. ATT and cingular merged and this made the government step in b/c they said it(cingular) would be a monopoly and that it would need to sell certain territories to other companies. Well unfortunately one of those territories were several cities in North Carolina. Charlotte being one of those turned over to Suncom. If you go to www.suncom.com you will see in the top right hand corner a link that you can click on. It will take you to a FAQ for North Carolina customers. It should answer some of your questions. A problem you may have when trying to terminate your ATT service, or now Suncom service, is that you will be referred to the store when call 611 and when you go to the store you will be referred to call 611. Also if you were previously an ATT wireless customer you may also run into the problem of being passed around to Suncom, Cingular, and ATT when you call for assistance, because they say they don't know who can help you with terminating your account. You will keep getting tranfered around and nobody will help you. Anyways I am going to the FCC wireless division and the NC state Attorney General to fight this because we previous ATT customers were sold to Suncom and now suncom is trying to force us to use thier bad service and they will not let you out of the contract even though it states this on thier website. Here it is... Q: What happens to my existing service contract? What happens to my existing service contract? A. The terms of your existing contract will not change. The contract will transfer to SunCom. If we don't offer you an identical service plan or one that is better than your current plan, you will be free to terminate your service with us without incurring any termination charges.
John
Charlotte,#3Consumer Suggestion
Sun, June 12, 2005
Just to explain to those who are not sure about this whole AT&T wireless and cingular merger. This is what happenned. ATT and cingular merged and this made the government step in b/c they said it(cingular) would be a monopoly and that it would need to sell certain territories to other companies. Well unfortunately one of those territories were several cities in North Carolina. Charlotte being one of those turned over to Suncom. If you go to www.suncom.com you will see in the top right hand corner a link that you can click on. It will take you to a FAQ for North Carolina customers. It should answer some of your questions. A problem you may have when trying to terminate your ATT service, or now Suncom service, is that you will be referred to the store when call 611 and when you go to the store you will be referred to call 611. Also if you were previously an ATT wireless customer you may also run into the problem of being passed around to Suncom, Cingular, and ATT when you call for assistance, because they say they don't know who can help you with terminating your account. You will keep getting tranfered around and nobody will help you. Anyways I am going to the FCC wireless division and the NC state Attorney General to fight this because we previous ATT customers were sold to Suncom and now suncom is trying to force us to use thier bad service and they will not let you out of the contract even though it states this on thier website. Here it is... Q: What happens to my existing service contract? What happens to my existing service contract? A. The terms of your existing contract will not change. The contract will transfer to SunCom. If we don't offer you an identical service plan or one that is better than your current plan, you will be free to terminate your service with us without incurring any termination charges.