leoonhisass
USA#2UPDATE Employee
Mon, September 28, 2009
I in no way feel sorry for you or feel that you got "ripped off." He gave you faster internet, more channels, and a much better DVR, all for less a month. Sounds like he did you a favor, and you were too prudish to take advantage of it. Your fault, not his.
Chocobear97
Grand Rapids,#3UPDATE Employee
Wed, August 27, 2008
Sorry you had to experience all of that. Here is the real deal.... Yes, AT&t has upgraded your neighborhood with fiber optics and we want to offer that to as many custoers as possible. However, deceiving a customer to make the deal isn't a practice of our company. Just like anything else in life there are good salespeople and not so good or reuputable salespeople. Obviously this kid didn't know what he was talking about. Uverse is an excellent and revolutionary product where all of your services are riding that fiber optic wire. also all of our pricing is the price you will always pay untill you want to do something different.
Alchav
Fort Wayne,#4UPDATE Employee
Sun, August 10, 2008
It is certainly an unfortunate experience you've gone through, but you must understand a few things. First, the salesman was working for a company that subcontracts for AT&T, rather than being a direct employee of AT&T. Second, I don't believe that the salesperson was told to lie to you (I hope so anyway) but that he did it out of his own greed (as it is a strictly-commission job). As a door-to-door representative for AT&T U-Verse myself (though in another city, and probably for a different subcontracting company) I know that if that representative has been acting that way consistently, then based on the results of the customer service surveys all their customers have received (like the one you did) and their cancel rate, they will probably have been fired by now; and I sure hope they did, as they give respectable salespeople like myself a bad name.