- Report: #86819
Complaint Review: AT&T Wireless - Aurora Illinois
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Author Not Confirmed
Why?
AT&T Wireless
www.attwireless.com Aurora, 60572-8220 Illinois, U.S.A.
Phone:
800-888-7600
Web:
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AT&T Wireless ripoff fraudulent billing different from plan explanation at purchase Aurora Illinois
I purchased a cell phone plan through AT&T through a local AT&T store in Lansing, Michigan. The AT&T agent explained to me when I purchased the plan that it covered long distance for the United States and its territories as long as it showed AT&T on the screen. He explained that if it showed this there would be no roam charges.
I used the phone from San Juan, Puerto Rico and St. Thomas, which are both U.S. territories and it said AT&T on the screen when I used it. Then I received my bill in January, 2004 with $662.97 of roaming charges and $85.37 of taxes, surcharges, and regulatory charges for this. When I called to contest this the customer service agent stated that the agent informed my wrong and that the charges stood. I talked with two different customer service people and they still said there was nothing I could do.
I requested a supervisor call me back and they said they would within 48 hours, but this never happened. I feel that I am due a refund of this amount since this was how the plan was explained to my by an AT&T salesman when I purchased it. They do not feel that they have to do anything and are not accountable for the salesman who provided the information about the plan. I feel that they were very dishonest and do not stand by their service.
Christopher
Lansing, Michigan
U.S.A.
I used the phone from San Juan, Puerto Rico and St. Thomas, which are both U.S. territories and it said AT&T on the screen when I used it. Then I received my bill in January, 2004 with $662.97 of roaming charges and $85.37 of taxes, surcharges, and regulatory charges for this. When I called to contest this the customer service agent stated that the agent informed my wrong and that the charges stood. I talked with two different customer service people and they still said there was nothing I could do.
I requested a supervisor call me back and they said they would within 48 hours, but this never happened. I feel that I am due a refund of this amount since this was how the plan was explained to my by an AT&T salesman when I purchased it. They do not feel that they have to do anything and are not accountable for the salesman who provided the information about the plan. I feel that they were very dishonest and do not stand by their service.
Christopher
Lansing, Michigan
U.S.A.
