Arik Revenge
Phoenix,#2UPDATE Employee
Sun, January 11, 2009
if your paying your bills on the 17th of every month and the manager said bills are due on the 8th. then your mixed up. this means your bill cycles end on the 17th. new minutes are on the 18th of every month and 23 days later your bill is due meaning the 8th of every month. keep in mind some months have less days and your bill due date would fluctuate by a day. so they would be correct and you have been paying your bill late every month. as far as the upgrade goes that would make sence as well, its not based off the contract date, and once your eligible to upgrade you can but you have to be current to do this. our systems actually will not let them upgrade you til it is current, other then the way they handled it they were correct. i call b.s. on you though. i doubt you have been with at&t for 20 yrs. if so you would know your bill cycles and would have done quite a few upgrades knowing all this. your just upset you didn't get what you wanted like all the rest that don't get there way and cry about it. in all honesty i have consumer plan and have had it over 7 yrs. never had a problem with an upgrade. and the reps don't know i work for at&t. all it takes it to read over your contract know your plan and pay on time. i talk with customers all day who do this and have actually been with the company 20yrs and NEVER had a problem. i also call b.s. on your lost phone replacement. if you have insurance its a 50 deductible. if not you have to buy brand new phone for full retail price or upgrade and ext contract for 2 yrs. they never offered a replacement for a small amount until 5 months ago (which you will say thats when you did it) so research your accounts and have the knowledge before you start talking about something. I just know your full of it. and to top it off you were at a authorized retailer i know this because corporate store have access to all your info on the account. if they stated they couldn't view your account that would be an authorized retailer. also again upgrade is not based off contract, every 12-18 months you are able to upgrade. and prices very depending on handset and whether your in a corporate location or AUTHORIZED RETAILER LIKE YOU WERE AT. proof is there folks. im not a big fan of alot of companies but if they are correct and your actually wrong then why should your stupidity put the company down?
Ameerah
Westminster,#3Consumer Comment
Wed, January 07, 2009
How is having to pay your past do before upgradeing a ripoff? All they where asking is you be in good standing before they give you a discount on a device. I think you will find all cell phone companys want you to be payed up before upgrading this is not double billing. You where able to upgrade on the 10th, your bill was do on the 8th. Where is the ripoff???
Sal
Fayetteville,#4UPDATE Employee
Sun, January 04, 2009
First off......the AT&T Rep. did not tell you to come in on OCT. 10th to upgrade. The date that was given to you was the date that you would be ELIGIBLE for an upgrade. Any time after that you could come in whenever you want to upgrade. Second of all, it is YOUR responsibility to know what your billing cycle is and when your bills are due and if your past due on the account then its your fault! And finally, the price that you have to pay for an upgraded phone is a STEAL because those phone are usually worth double of what you pay at the 2yr price. For example....you buy a phone at the 2yr price of $99.99.......AT&T actually paid about $300 to the supplier. So the company is actually loosing money by selling you that phone at such a cheap price so I have no idea why you are COMPLAINING! The only area where AT&T really makes money is off accessories! The price you pay for your rate plan actually goes to just running the whole company....the fees you pay like upgrade fees and activation fees goes to expanding the service such as building additional towers. But in the end....if your not satisfied with the service.....SWITCH!!!!! In the end, you'll be paying more out of pocket for Early termination fees, a new phone thru another carrier as well as all sorts of activation fees. BUT AGAIN.........PAY YOUR BILL ON TIME and AT&T will be good to you!