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AT&T Yellow Pages AT&T Rep fraudulently signs contracts and AT&T refuses to refund Richmond Virginia
AT&T's rep Arthur Eastlake showed us what he had to offer, and agreed to get some questions answered, and get back to us. Because we had done business with AT&T before, they had our company info. Arthur signed and submitted the contract and AT&T charged our company credit card.
We contacted them and were treated as if we just did not want to pay our bills, and told that AT&T would hold us to this contract and charge us. Each operator said they would cancel the contract for future advertising/charges, and each month we were charged again. We canceled the only credit card our company had after paying over $1600.00 for nothing.
David Kenny, the Richmond Manager, was rude and insulting and not willing to look into the situation. Next I was referred to Kevin Wolfgang who was on vacation and his boss, the Regional Manager, Jeff Bowab was taking his calls. Wow, was I surprised to talk to someone nice and who cared to find out the truth. I faxed Jeff a copy of our drivers licence and he compared the signatures and confirmed the fraudulent signature. Jeff was kind and told me that he would arrange for a refund check since we had to cancel the credit card they had on file and he did not want me to give him a personal credit card number. Their system takes 6 -8 week to refund.
8 weeks later when the check did not arrive I called Jeff Bowab several times, and when I did not receive a return call. I called Kevin Wolfgangs' number and was told the Jeff Bowab was no longer with AT&T.
After several conversations with David Kenny, who was nicer this time, I was referred to "Customer Service Manager" Cynthia Castaneda, who gave me lip service and told me she would take care of everything, including getting me a check instead of a credit. I was required to fax another copy of our drivers licence to get this processed. So, I wait another 8 weeks only to find out that AT&T says they credited the credit card number from last year.
The bank says they have no record of this credit, and they gave that number to someone new months ago.