- Report: #907300
Complaint Review: AT&T - ALPHARETTA Georgia
Reported By:
Luc -
Santa Ana, California, United States of America
Submitted:
Updated:
-
Author Confirmed
Why?
AT&T
ALPHARETTA, 30023 Georgia, United States of America
Phone:
Web:
WWW.ATT.COM
Categories:
Business Rating:
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AT&T Mandatory upgrade without warning ALPHARETTA, Georgia
In June 2012, AT&T disconnected my Internet account without warning to force
me to upgrade from DSL to U-Verse. They
raised monthly charge from $30 to $54, ripped me a $148 for modem installation
(no self-installation allowed), imposed a mandatory 2WIRE123 modem which turned
out too poor compared to an inexpensive NETGEAR router I used before.
At first, they said I would pay about $100 for the modem, a charge that would be repaid in some way. As a matter of fact, they subjected me to a $6 rental/month for infinite time. No one knows how much they would end up with for this worthless 2WIRE124 modem. For the first year only they would rip me about $274. Due to the volume of all the emails that went to my old email accounts that I could no longer retrieve because AT&T had closed them without warning, I had no other alternative than accepting their costly U-Verse plan.
After a trial period, however, I determined that this exorbitant plan revealed a lot of weaknesses. It has difficulties with Port Forwarding, has no means to retrieve my old DSL old emails; the modem signal is obviously too weak, Internet connection too slow and rocky. I spent days contacting their tech support through online chat and phone to no avail. They kept sending me around and around; no single technician had any idea about those problems. I also sent AT&T written letters on the subject by mail with no response.
At first, they said I would pay about $100 for the modem, a charge that would be repaid in some way. As a matter of fact, they subjected me to a $6 rental/month for infinite time. No one knows how much they would end up with for this worthless 2WIRE124 modem. For the first year only they would rip me about $274. Due to the volume of all the emails that went to my old email accounts that I could no longer retrieve because AT&T had closed them without warning, I had no other alternative than accepting their costly U-Verse plan.
After a trial period, however, I determined that this exorbitant plan revealed a lot of weaknesses. It has difficulties with Port Forwarding, has no means to retrieve my old DSL old emails; the modem signal is obviously too weak, Internet connection too slow and rocky. I spent days contacting their tech support through online chat and phone to no avail. They kept sending me around and around; no single technician had any idea about those problems. I also sent AT&T written letters on the subject by mail with no response.
