Kat
eatonville,#2Author of original report
Mon, April 13, 2009
I have spent more than 14.5 hours now trying to get my money back, I do not think I explained myself well in the original report the lone and short of it is: I am disabled and live below the poverty level, to try and help myself I wanted to have an emergency line, I lost everything when I became disabled so now I have bad credit. When being helped by the "chat box rep" for at&t we were looking in contracted phones I said I need to be able to get my money back if there was a problem she said NO PLROBLEM read the terms and conditions and then we will move forward, there was the whole issue; under those phones you can get a FULL REFUND BUT NOT ANY Prepaid phone for at&t. She Never told me that the terms and conditions were any different for other phones, the real kicker is that even though they have these maps to check service in your area if you live in mountain region like me they still may not work so you have to purchase the phone to find out ok fine, BUT in order to make the phone work you have to buy minutes! So who in there right mind would buy minutes just to see if the phone worked knowing they WOULD NEVER get their money back? So since I was in the contract area when all this went down I also thought I was getting 3.5 cents per minute which really was 12.5 cents a minute. Now I hate to call people names but you can't have everything all your own way so either this person who was "Helping" me knew what she was doing and did not care because she wanted to sale or she was confused due to the maps and guarantee that I wanted and the phone and package and etc. But how ever you figure it it is not my fault, when I realized what a rotten deal they were giving me I canceled and have been fighting trying to get my money back, I have been called names and laughed at and threatened to contact agencies only to be laughed at some more and given their names and id numbers. It is obvious that at&t does not care about anything or anyone and of course they are so big that they do not even know or care how their customers are treated. When even today I said because of my disabilities I am in contact with a lot of agencies that always want information to pass along to others that I would be letting them know and I even told them about the thousands of complaints they said "sorry nothing I can do". Bad ethics, dishonesty and a general lack of integrity are everywhere these days, but when a company is so big that the only thing they truly care about is the almighty dollar so much that they STEAL from disabled poverty ridden people who are trying to help themselves is really pathetic and down right sickening. I have had trouble in the past since becoming disabled from rotten people but always when the supervisors found out they made things right NOT at&t They told me the page to read the terms she told me I would get a full refund I have it all saved and they have gotten away with it all.