Complaint Review: AUDREY'S Mother Of The Bride.com - Austin Texas

After contacting Audrey"s Mother Of The Bride. com and telling them that I had registered their company on Ripoff Report[so that others could see how their company operated and also because, I didn't want what happened to me to happen to anyone else],they decided to fully refund my money.I waited to see the money put back into my account before filing this update.Thank You Ripoff Report for the valuable service you give to consumers. Carni

"Carni", the complainant, filed this report that we ripped her off by charging her a restocking fee, even BEFORE we received her dress and inspected it for incorrect sizing, damage, etc. She was promptly refunded less shipping charges, despite the fact that the measurements of the size 16 dress she had, was NOT missized and did follow the manufacturer size charts. This is also most interesting.... As I recalled now, the assistant made a remark that the package containing her dress was not even opened. The piece of cellophane tape was not even torn apart to gain access to the dress. The dress was also received in the same manner as when it was shipped to her, that is, it was not repackaged. Certain customers, in our experience, will say anything to get out of paying a restocking fee. This fee is clearly stated in our return policy and customers have the option of not purchasing from our store, if they do not agree with this. Audrey Owner

Didn't 20-20 do a report on how SOME clothing manufacturers are making their sizes larger than actual (making you feel like you can "still" fit in a size 16). You said you sent in that you were a size 16 - but measurements is what is needed, did you send those in? And - there is a RETURN POLICY listed right there on the site that states that refunds have a restocking fee. I would be interested in know whether after getting the dress back from you and measuring it what Audrey's had to say and what they did. Did you even wait to have them look at the dress before posting on this site? Customer service is not ever making mistakes, it is what you do when a mistake is discovered. If Audrey's DID refund you differently (more) than your posting says after they looked the dress over, I would hope you are honest enough to take down or update your posting then.

Thank you Robert for your comment...."Dresses are like tires". I am the owner of the webstore and the person who spoke to "Carni". We have been in business for over four years, a member of the Better Business Bureau with an exceptional A+ rating, and we have ALWAYS resolved customer complaints in a fair manner. Carni was not acting fair by badmouthing our store and reputation with this filing. We are a busy store and do return phone calls promptly if someone leaves voicemail. Her phone call was not deliberately being avoided. She called at a busy time but she did get through eventually and I answered her call pleasantly. We do not personally measure all the dresses before they go out to our customers. The manufacturer size charts are only guidelines and yes, it was felt that a size 16 was best suited for her measurements but we cannot see her or how she measured herself. The restocking fee is mentioned in the return policy and repeated in the ordering process and if customers do not agree with this, then they do not have to buy from us. It is that simple. Carni conveniently left this information out: I explained to her that we will measure out the size 16 dress she had, once it came in. We need to know that the dress was missized before doing anything and will feedback to her. Sure enough, it was the exact measurements as per the size charts. It appears that she could be wrong about her own measurements?? She also said that she was CHARGED a certain amount for her return. NOTHING was charged. She filed inaccurate and distorted information. She was not patient enough and wanted full gratification even before my crew could inspect the dress. This is customary of all online stores to do an inspection for damage, etc. I also gave her a full refund of the purchase price and she still submitted this report. I do not wish for her business anymore than she wants to do business with me. Not every size 16 from maker to maker is alike. EVERYONE who buys clothing know this. And not every size 16, of different styles, but from the same maker fit the same. EVERYONE knows this as well. Read our testimonials page on our website www.audreysmotherofthebride.com and see our BBB report on the main page. We have an A+ rating. I am still awaiting for Carni to delete this report that she filed. She told she me that she still has the option to do so. For some reason, I do not think she will follow through, like I followed through with my words to her.

Thank you Robert for your comment...."Dresses are like tires". I am the owner of the webstore and the person who spoke to "Carni". We have been in business for over four years, a member of the Better Business Bureau with an exceptional A+ rating, and we have ALWAYS resolved customer complaints in a fair manner. Carni was not acting fair by badmouthing our store and reputation with this filing. We are a busy store and do return phone calls promptly if someone leaves voicemail. Her phone call was not deliberately being avoided. She called at a busy time but she did get through eventually and I answered her call pleasantly. We do not personally measure all the dresses before they go out to our customers. The manufacturer size charts are only guidelines and yes, it was felt that a size 16 was best suited for her measurements but we cannot see her or how she measured herself. The restocking fee is mentioned in the return policy and repeated in the ordering process and if customers do not agree with this, then they do not have to buy from us. It is that simple. Carni conveniently left this information out: I explained to her that we will measure out the size 16 dress she had, once it came in. We need to know that the dress was missized before doing anything and will feedback to her. Sure enough, it was the exact measurements as per the size charts. It appears that she could be wrong about her own measurements?? She also said that she was CHARGED a certain amount for her return. NOTHING was charged. She filed inaccurate and distorted information. She was not patient enough and wanted full gratification even before my crew could inspect the dress. This is customary of all online stores to do an inspection for damage, etc. I also gave her a full refund of the purchase price and she still submitted this report. I do not wish for her business anymore than she wants to do business with me. Not every size 16 from maker to maker is alike. EVERYONE who buys clothing know this. And not every size 16, of different styles, but from the same maker fit the same. EVERYONE knows this as well. Read our testimonials page on our website www.audreysmotherofthebride.com and see our BBB report on the main page. We have an A+ rating. I am still awaiting for Carni to delete this report that she filed. She told she me that she still has the option to do so. For some reason, I do not think she will follow through, like I followed through with my words to her.

Thank you Robert for your comment...."Dresses are like tires". I am the owner of the webstore and the person who spoke to "Carni". We have been in business for over four years, a member of the Better Business Bureau with an exceptional A+ rating, and we have ALWAYS resolved customer complaints in a fair manner. Carni was not acting fair by badmouthing our store and reputation with this filing. We are a busy store and do return phone calls promptly if someone leaves voicemail. Her phone call was not deliberately being avoided. She called at a busy time but she did get through eventually and I answered her call pleasantly. We do not personally measure all the dresses before they go out to our customers. The manufacturer size charts are only guidelines and yes, it was felt that a size 16 was best suited for her measurements but we cannot see her or how she measured herself. The restocking fee is mentioned in the return policy and repeated in the ordering process and if customers do not agree with this, then they do not have to buy from us. It is that simple. Carni conveniently left this information out: I explained to her that we will measure out the size 16 dress she had, once it came in. We need to know that the dress was missized before doing anything and will feedback to her. Sure enough, it was the exact measurements as per the size charts. It appears that she could be wrong about her own measurements?? She also said that she was CHARGED a certain amount for her return. NOTHING was charged. She filed inaccurate and distorted information. She was not patient enough and wanted full gratification even before my crew could inspect the dress. This is customary of all online stores to do an inspection for damage, etc. I also gave her a full refund of the purchase price and she still submitted this report. I do not wish for her business anymore than she wants to do business with me. Not every size 16 from maker to maker is alike. EVERYONE who buys clothing know this. And not every size 16, of different styles, but from the same maker fit the same. EVERYONE knows this as well. Read our testimonials page on our website www.audreysmotherofthebride.com and see our BBB report on the main page. We have an A+ rating. I am still awaiting for Carni to delete this report that she filed. She told she me that she still has the option to do so. For some reason, I do not think she will follow through, like I followed through with my words to her.

Thank you Robert for your comment...."Dresses are like tires". I am the owner of the webstore and the person who spoke to "Carni". We have been in business for over four years, a member of the Better Business Bureau with an exceptional A+ rating, and we have ALWAYS resolved customer complaints in a fair manner. Carni was not acting fair by badmouthing our store and reputation with this filing. We are a busy store and do return phone calls promptly if someone leaves voicemail. Her phone call was not deliberately being avoided. She called at a busy time but she did get through eventually and I answered her call pleasantly. We do not personally measure all the dresses before they go out to our customers. The manufacturer size charts are only guidelines and yes, it was felt that a size 16 was best suited for her measurements but we cannot see her or how she measured herself. The restocking fee is mentioned in the return policy and repeated in the ordering process and if customers do not agree with this, then they do not have to buy from us. It is that simple. Carni conveniently left this information out: I explained to her that we will measure out the size 16 dress she had, once it came in. We need to know that the dress was missized before doing anything and will feedback to her. Sure enough, it was the exact measurements as per the size charts. It appears that she could be wrong about her own measurements?? She also said that she was CHARGED a certain amount for her return. NOTHING was charged. She filed inaccurate and distorted information. She was not patient enough and wanted full gratification even before my crew could inspect the dress. This is customary of all online stores to do an inspection for damage, etc. I also gave her a full refund of the purchase price and she still submitted this report. I do not wish for her business anymore than she wants to do business with me. Not every size 16 from maker to maker is alike. EVERYONE who buys clothing know this. And not every size 16, of different styles, but from the same maker fit the same. EVERYONE knows this as well. Read our testimonials page on our website www.audreysmotherofthebride.com and see our BBB report on the main page. We have an A+ rating. I am still awaiting for Carni to delete this report that she filed. She told she me that she still has the option to do so. For some reason, I do not think she will follow through, like I followed through with my words to her.

Two of the same size are actually not, if two different manufacturers made them. This is why you are not supposed to buy clothes without trying them on. You tried to save a buck by buying online, and in doing so you did not get the proper fit. Buy locally next time.