- Report: #1065359
Complaint Review: Auto Protection Alliance - Garden Grove, CA Select State/Province
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Author Not Confirmed
Why?
Auto Protection Alliance
12661 Hoover St, Garden Grove, CA 92841 Garden Grove, CA, Select State/Province, USA
Phone:
800 356 8170
Web:
autoprotectionalliance.com
Categories:
Business Rating:
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Auto Protection Alliance Gave me the run around when trying to cancel contract. Garden Grove, California
BUYER BE AWARE!! These people gave me the run around when I tried to cancel after 6 days. Day 6 I was told I had to wait for the contract which was due in a couple of days by Tim. 2 weeks out and still no contract I talked to Paul. Still no contract and I was getting nervous. I was told to send in a letter requesting cancellation via email. This was done and still no cancellation or contract. I waited a few more days and finally asked them to FEDEX or UPS and require signature to get it. I was close to my 30 days. This time I was talking to Bruce. I got the contract and returned it the same day. Today July 8th I get a call from Paul who has lost his friendly customer service voice and was pointed and rude telling me I had gone beyond my 30days and could not cancel back to May. Just where I did not want to be. I asked to speak with someone else and he rudely transferred me to his boss. His boss had the same story and same rude attitude. They both fell back on the story that they had a delivery confirmation form the post office. Thatmay be true but not to my house. No contract was delivered to my house until the fedex guy showed last week. In retrospect it appears they were giving me the run around until my 30 days were up. They want me to take a pro rated cancellation. I feel that is unfair and dishonest! GO some where else and avoid the headache.
