- Report: #1116223
Complaint Review: AutoNation Toyota Tempe - Tempe Arizona
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Author Not Confirmed
Why?
AutoNation Toyota Tempe
7970 Autoplex Loop Tempe, 85284 Arizona, USA
Phone:
(480) 420-3425
Web:
http://www.autonationtoyotatempe.com/
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Business Rating:
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AutoNation Toyota Tempe Power Toyota Tempe Had tires rotated, inspection performed, all was good, but when my wife checked her tires after the rotation she noticed they are bald Tempe Arizona
Report Attachments
We took our vehicle in to AutoNation Toyota in Tempe, Arizona for an oil change and tire rotation. We waited about 2 hours for this to occur, when they were finished we received an inspection report that said everything was great on the car. My wife noticed today that the car actually has bald tires that they rotated. They are worn so much that the wear strip actually protrudes above the tread of the tire. It would have been nice had they actually inspected the car and noticed this hazard as I would have purchased new tires. Instead, they simply rushed us out the door in an unsafe vehicle. Luckily, my wife caught this embarrassing mistake and is having new tires placed on the vehicle tomorrow.
1 Updates & Rebuttals
StarScream
Chandler,Arizona,
Delaership Refunded Service
#2Author of original report
Wed, January 29, 2014
The delaership in question refunded the entire service fee for my vehicle. They offered a complete refund or alignment. I won't be using them in the future, but I do appreciate them looking into the issue and finding that the service representative did not correctly advise us when we picked-up the vehicle, but the inspection was completed.
