- Report: #945569
Complaint Review: Avangate Total Defense - Internet
Reported By:
peggyv -
Falls Church, Virginia, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Avangate Total Defense
555 Twin Dolphin Drive 94065 Internet, United States of America
Phone:
Web:
www.avangate.com
Categories:
Business Rating:
(0)
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Avangate Total Defense This company made an unauthrozied charge to my Capital One card for their software program. Haven't used the software in 2 years Internet
This company made 2 unauthorized charges to my Capital One credit card on August 22, 2012 for $69.99 and a sceond charge for the same $69.99.
I had purchased a 1 year subsctiption to this program a 2 or 3 years ago but did not renew that subscription and never authorized any other charges.
I had purchased a 1 year subsctiption to this program a 2 or 3 years ago but did not renew that subscription and never authorized any other charges.
1 Updates & Rebuttals
Avangate Support Team
Redwood Shores,California,
United States of America
Refunds are processed by direct customer request
#2UPDATE Employee
Tue, September 25, 2012
Please note that any issue you might have regarding your payments processed by Avangate for the Total Defense products can be discussed with Avangate's 24/7 customer support department (available by phone and email) by using the contact details provided on our official website: http://www.avangate.com/company/contact.php
You may also take into consideration the fact that refunds are processed by direct request therefore we advise you to contact us directly in order to clarify the circumstances in which you have been charged and to reverse the respective payment.
