- Report: #455305
Complaint Review: Aventura Technologies - Happauge New York
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Aventura Technologies
180 Adams Ave Happauge, 11788 New York, U.S.A.
Phone:
877-707-9600
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Aventura Technologies Do not purchase products from this company! Happauge New York
I have spent over 10K with this company and have had similar problems. It has been almost 2 years since I purchased the system, I have had to mail it back to them three times and completely replace it at my own expense once. The problem is once you invest in the original system they have you, you have no choice but to spend more money to keep it running. The last time they fixed my computer they would not even send me the broken parts so that I could get my insurance company to cover the cost, 2 video cards $950 and $300 to stick them into the computer. The guy in tech support said we send them out for warrantee So they get new cards from the manufacturer for free and charge me for two new ones that is just WRONG.
The unfortunate part is I was telling friends and colleagues at the beginning how much I liked this video system. I received an email from the company that my system was repaired and shipped on 5/5, it never came to me so I called them ten days later, they said It has not been shipped you have to pay us $1300 first. In the mean time a check book was stolen from my office and I have no surveillance of the event. I called the owner of the company about this Jack Cabasso, he never called me back. I guess that is the worst part of all. Me and my business are nothing to him.
I sent a long email to the salesman Marvin about my problems. Guess what his response was I wish I could help you enough said.
Terry
C Conway, Maine
U.S.A.
The unfortunate part is I was telling friends and colleagues at the beginning how much I liked this video system. I received an email from the company that my system was repaired and shipped on 5/5, it never came to me so I called them ten days later, they said It has not been shipped you have to pay us $1300 first. In the mean time a check book was stolen from my office and I have no surveillance of the event. I called the owner of the company about this Jack Cabasso, he never called me back. I guess that is the worst part of all. Me and my business are nothing to him.
I sent a long email to the salesman Marvin about my problems. Guess what his response was I wish I could help you enough said.
Terry
C Conway, Maine
U.S.A.
2 Updates & Rebuttals
Charlie
Napa,California,
U.S.A.
Above post is a plant from Aventura Technologies
#2Consumer Comment
Wed, June 03, 2009
Better screening should be done about company plants pretending to be satisfied customers. It's not possible that Aventura would switch from a horrific treat to everyone and become such a saint to this NY person.
Cctvpro
New York,New York,
U.S.A.
Excellent Company and Support
#3Consumer Comment
Wed, May 27, 2009
I have been dealing with this company now for more than 6 years and bought hundreds of systems. I have to say that the quality of the product lives up to its reputation. The support for myself and my end user customers has been excellent. I have virtually never had a problem other than the typical Fedex bouncing the product off a cliff once in a seldom while. When there was an insurance claim the company accommodated with an advance replacement, no questions asked. The product is consistently specified for use by state and government agencies which is where i sell the products. If the product and support were so terrible as the customer states, this would not be the case. The government has alot more at stake then some end user and has plenty of products to choose from. If they are specifying Aventura there is a reason. Last I checked whether you send a product back to Panasonic, Sony or any other manufacturer, if a product is out of warranty you are responsible. Buy a product from someone a year after its out of warranty and see if they replace it for free. It is also curious the user says that he did not get back the broken parts to have his insurance company pay for it. Not sure what insurance company is going to pay for alleged manufacturers defects. Obviously, there is more to this than what the customer states if he is looking to make insurance claims 2 years later. I have several national accounts using the product without any complaint and some very large enterprise installations too. Aventura and the products they manufacture especially the DVR are known to be the best in the market. There are two sides to every story and unfortunately this website allows just about anyone to publish anything without deciding whether something has merit. Unfortunately this hurts as much as it may help. The publishers of the site should have people account for their submissions as opposed to leaving it to people to figure it out. Oh yes, I will call the President of Sony or Panasonic as a consumer and see if they return my phone calls too.
