- Report: #281317
Complaint Review: Aventura Technologies - Hauppauge New York
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Why?
Aventura Technologies
400 Oser Avenue. Suite 1850 Hauppauge, 11788 New York, U.S.A.
Phone:
631-300-4000
Web:
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Aventura Technologies Sells faulty equipment and software that does not function correctly and refuses to return calls to resolve Hauppauge New York
This company sold me over $20k worth of supposed high-end CCTV equipment and software, when I received the items there were 30 of 33 cameras that were defective, they gave me a run around for over 2 months with one excuse after another as to why they still failed to replace the defects, in the meantime it was discovered that the software they created in house for Video capture was full of bugs and functions that caused it to be worthless. Months were spent trying to resolve the issues...complaints were filed with the BBB (They ignored all of them). I tried to call managers\supervisors and even owners but found that no one up the ladder cared and were perfectly fine with just stealing my money for worthless crap.
Cheryl
Mesquite, Texas
U.S.A.
Cheryl
Mesquite, Texas
U.S.A.
2 Updates & Rebuttals
Client
Massapequa Park,New York,
U.S.A.
Great Company
#2Consumer Comment
Thu, May 07, 2009
I am a old customer of theres and i have invested over $75,000 with there company in the past two years. I have nothing bad to say against there company. All of the techs are great and the customer service was ontop of any small issue if any that i had. I am willing to show all my documentation to show how there company is a great company and better yet it is a USA technology company. which is one of the main reasons why i use them. Stop going to companies outsourcing tech support, i actually get a english speaking person on the phone everytime. Great company nothing but complements.
Formeremployee
Port Jefferson Station,New York,
U.S.A.
This is completely true
#3UPDATE EX-employee responds
Fri, December 05, 2008
I used to work at Aventura Technologies and can tell you they are a complete rip off. We received numerous phone calls every day for costumer services , which was what I did and I was the first and only CSR they had. They have no protocol for handling complaints... the sales reps will not get back to you which leads to people calling back and complaining to the CSR who tey did not teach how to handle situations. Theyre return policy is ridiculous and the products literally are crap. I got frustrated for customers when I worked there. Tech support will not help you unless you buy A LOT of equipment and they dont return phone calls either. The owners are horrible liars. Not only do they not care about customers but they do not care about employees either.
