- Report: #1427556
Complaint Review: Avila Skin Serum -
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Author Not Confirmed
Why?
Avila Skin Serum
United States
Web:
www.avilaskin.com
Categories:
Business Rating:
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Avila Skin Serum No mention of subscription and additional cost of trial products, then when canceling told nothing else was shipping and nothing would be billed, that didn't happen Internet
Oh where do I start. I've never tried this product, my son purchased it for christmas for me with my credit card and then when it arrived he wrapped it up and gave it to me under the tree. A few days after christmas I was charged 200!! I can't find anywhere on the site he bought it where it says that or on the insert inside the box.
So i emailed and was told nope, can't refund it or return it. then I made sure they cancelled it and that I wouldn't get more shipped and that I wouldn't be billed more. I still have the email that said, nope, no more shippements and no more billing. 4 days later, I get charged, the next day, new shippment.
Now I emailed them again as I went into overdraft at my bank and had written a check that will have an overdraft fee too. First there wasn't even an apology in the response, just trying to have me keep the products for $40 and they'd refund me the difference in 2 weeks. HORRIBLE. I emailed back with my extreme displeasure and asked to speak to somone higher up but the response I got back was the same but this time with I do apologize. But nothing. They'd cost me a lot of money for a product that I would never now try ever!!
I'm still trying to return them as they don't freely and proactively give you the return details until you tell them thats the option you're going with so they are just prolonging the time. It's ridiculous and fraudulant!
