- Report: #1336380
Complaint Review: Aviqua Skin Care - Los Angeles California
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Author Confirmed
Why?
Aviqua Skin Care
120 E 8th St. Los Angeles, 90014 California, USA
Web:
Wrinklefreeluxury.com
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Aviqua Skin Care, Lucana Skin Care, Young Skin, PIEROEYECR,, COLCOMPLX, ELOQUENCEY Internet pop-up video that shows wrinkles and puffy eyes instantly reduced. "FREE TRIAL plus shipping & handling" Los Angeles California
This starts with an Internet pop-up advertisement, showing a man with puffy bags under his eyes and crow’s-feet at the corners of eyes. They dab some cream on the crow’s-feet and under the eyes - and the skin pulls-up to a point that the wrinkles go away and the bags disappear. Then they offer a "FREE TRIAL", where you pay shipping and handling on first order and must call to cancel repeat orders.
But, after 14 days ... they charge your account for the full price of the products that they mail you, a tiny jar of cream and a small tube of cream. The amount that appears on you card is $98.11. Nowhere on any documents (shipped in the box) does it say that your ‘FREE’ trial is a 14 day trial. Nowhere in the pop-up advertisement does it define that you’ll be charged full price after 14 days – it only amplifies the ‘FREE’ trial.
When you call customer service, they are quick to tell you that you had to click that you were 18 years or older. They state your IP address and date order was made, then, offer you a reduced price, that they state, they are not authorized to make – but because of “YOUR” misunderstanding and the fact that somewhere hidden in the middle or towards the bottom of the ‘TERMS and AGREEMENTS’, it states 14 day trial … they feel compelled to give you a discount. But, that if you continue to argue … they don’t feel like assisting with any discount. They give you a transaction ID – Cancelation #1 (for Jar of cream), Cancelation #2 (for tube of cream), and a 50% discount.
So, said and done … your ‘FREE TRIAL’ only cost you - $49.05!!
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Dear XXXX YYYYY,
This email is to inform you that we have refunded the amount of $49.06 back to your payment method originally used on order number 00000000, which was originally purchased on 11/03/2016 08:05am for the total amount of $98.11.
If you have any questions about this notification or if you feel you are receiving this in error, please feel free to contact our Customer Service team.
Live healthy & happy!
Aviqua Team
Questions? Please contact us at 1-888-853-7721
