- Report: #1117073
Complaint Review: Avis budget - Nationwide
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Avis budget
Nationwide, Spain
Web:
www.avis.com
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Avis budget Avis The wheel of Avis is a scam Nationwide
I am a current Avis employee in Valencia, Spain, and I must say that all the written above, by the former Avis employee in the States, is happening now in Spain. I will write all in English and then into Spanish so everyone knows what´s going on here and there. Before the arrival of the "Wheel of success" the job was fine, it was a nice place to work, good salary, good work environment, no problems at all, but two years ago they started to put into practice a system called "the wheel", or in Spanish "la rueda". Now every employee has to follow its rules. Employees are forced to sell or get punished phycologically. Imagine how horrible it is to have someone behind you 8 hours a day taking notes of whatever you say and after the customer leaves, warn you that if you do not follow word by word the sentences of the wheel you are fired. The senteces are meant to confuse the client so the company sells more "ancilliaries" as they call it or additional products. Sales managers phycologically treat employees like slaves, they dont care about customer service or even for the health or their own employees. Employees get frustrated, sick, depressed, get anxiety attacks, they are shocked whenever they see the sales managers coming and all employees are terrified to work. Their only mission is to find another job and leave that nightmare. Sales performance managers always ask for more, more upgrades, more walkups= (people without reservation), more scdw (Super cover damage waiver) more spay more rsn (tow truck service) more li (liability insurance, gps, baby seats, wifi... The put all concepts and sales into an excel sheet with the names of all the employees and show them in public so everyone gets its punishment and shame. green for good employees or cheaters, yellow for normal, red for bad or better said honest employees. Avis employees are forced to say the words of "The wheel" or la rueda, if they dont say it as it has been written they get punished and given a 0 in their daily evaluations. Is hell on earth to work there while before the arrival of "the wheel" it was heaven.
1 Updates & Rebuttals
Truthseeker
Colorado,Corporate vs. Licensee
#2UPDATE Employee
Sat, February 15, 2014
I am an agent with the Avis Budget Group as well so I feel your pain, but you need to take action. You work for ABG outside of the USA which makes your location a Licensee to an international franchise so your managers can run the show nearly as they please. Report them and the location to your national headquarters or the European headquarters for harassment. The wheel can work, but you have to address it to customers in your own words, but must follow the method and you will succeed.
