- Report: #1330713
Complaint Review: Avis Car Rental Barcelona Spain - Internet
-
Author Confirmed
Why?
Avis Car Rental Barcelona Spain
Internet, USA
Web:
https://www.avis.es/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Avis Car Rental Barcelona Spain Avis charged me for full tank although I returned the car with full tank Barcelona Spain
I rented a car from Avis for 8 days from Barcelona Airport between dates of 12/06/2016 and 20/06/2016. They charged 72 pounds from my bank card and they said that it will be refunded once I return the car with full tank.
I returned my car with full tank and now they say that the tank was fully empty and I need to prove that I fueled the tank.
I know that big companies like Avis should have its own check-balance systems to protect their customers. For example, when I go to a 5-star hotel, I don't need to prove that I didn't steal the towels or I don't need to prove that I didn't drink from the fridge of the hotel room. Somehow they have their systems to protect their customers from the wrongdoings of its own employees.
Now, I am sure that I fueled the tank fully. Because, I wander around the airport to find a gas station and once I found it, I fueled it with the amount that I thought it will be enough to make it full. But, I saw that it is 1 bar missing than the full, so I paid another 5 Euros to make it full and I returned the car that way. The name of the gas station was cepsa on the right of the way through the terminal T1.
It is very disappointing that Avis is not returning my money back and demanding proof from me. I am spending so many minutes and hours to reach some responsible through phone and email to get my money back.
If it is the way that Avis is working by asking proof from customers, they have serious problems with their system. I don't have the proof, because I didn't know that I will have to prove it.
I am sure that what they are doing to me is a felony, not just some simple mistake, but unfortunately I am not living in Spain to chase for it.
