- Report: #1216642
Complaint Review: Avis Car Rental - Nationwide
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Author Not Confirmed
Why?
Avis Car Rental
Nationwide, USA
Phone:
(800) 352-7900
Web:
avis.com
Categories:
Business Rating:
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Avis Car Rental Avis Loss Waiver Collision Added to Agreement Santa Ana Nationwide
Beware of Avis changing your insurance selections from what you filled out online to what appears when you arrive at the counter. I completed an online request form to rent a vehicle and declined the Loss Damage Waiver (LDW) coverage. The reservation was a prepaid rate and Avis even sent back a confirmation indicating that the LDW was waived. When I got to the counter they pulled up my reservation and asked that I initial several screens. Absolutely my mistake for assuming that what was requested online and confirmed would be the same information presented. The coverage was an additional $100 on top of a $215 rental. When I contacted Avis customer service their response was basically, you should have read the contract before you signed it.
