- Report: #416612
Complaint Review: Avis Car Rental - Stockholm-arlanda Airport
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Author Confirmed
Why?
Avis Car Rental
Hyrbilscenter , Box 176 Stockholm-arlanda Airport, Sweden
Phone:
08-797 99 70
Web:
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Business Rating:
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Avis Car Rental rental agent had me initial to accept unwanted insurance on a contract in swedish that I couldn't read. Stockholm-arlanda Airport sweden
I rented a car in Stockholm, Sweden for two weeks last spring. I told them I did not want their extra insurance,as I pay $25 to my credit card company each time I rent a car with their card,for their premium coverage.
The agent printed out a rental contract in Swedish ( I don't understand Swedish ) and told me to initial it to decline the insurance---he had actually filled in the contract to indicate that I accepted the insurance. My wife was standing next to me and heard me decline the insurance.
My credit card company has disputed the $350 charge with Avis and I have contacted Avis customer service---they refuse to correct this fraudulent charge because they have a contract with my initials on it.
I have contacted Christopher Elliott ( the ombudsman at National Geographic Traveler magazine )---He says this is known as the "sign here scam" for foreign tourists.
Ron
big lake, Minnesota
U.S.A.
The agent printed out a rental contract in Swedish ( I don't understand Swedish ) and told me to initial it to decline the insurance---he had actually filled in the contract to indicate that I accepted the insurance. My wife was standing next to me and heard me decline the insurance.
My credit card company has disputed the $350 charge with Avis and I have contacted Avis customer service---they refuse to correct this fraudulent charge because they have a contract with my initials on it.
I have contacted Christopher Elliott ( the ombudsman at National Geographic Traveler magazine )---He says this is known as the "sign here scam" for foreign tourists.
Ron
big lake, Minnesota
U.S.A.
