- Report: #245621
Complaint Review: Avondale Kia - Avondale Arizona
-
Author Confirmed
Why?
Avondale Kia
10501 W Papago Freeway Avondale, 85323 Arizona, U.S.A.
Phone:
623-298-1200
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Avondale Kia Ripoff will not honor requested agreed upon Full Coverage Insurance Avondale Arizona
My son bought a car from Avondale Kia and I co-signed for him, but the dealership did not set up full coverage insurance on the new car prior to our leaving the lot but asked me if we wanted the coverage and I acknowledged that we would need it.
My son initially wanted a Used Car which he drove from the lot for a few days in late November (11/23 or 11/24), which at that point the dealership explained that they could not let him drive it without full coverage Insurance. At this point we were told that they would provide coverage sense we were unsure of the coverage my son had on his trade-in which we had gotten the same day we went to the dealership (we now know it was Liability).
The dealership stated that we could change the insurance to our current insurance carrier after the loan was completed. Also stated was the amount of time for the dealership coverage of 3 weeks and at a higher amount then we could get with our current insurer. The paperwork was filled out and completed that night (one of the documents signed had something to do with Insurance Coverage on it but I assumed that it was the coverage we had agreed to).
A few days later we were contacted by the dealership saying that we could not get financing on the used car but can come in and get a new car that could be financed. We came back into the dealership (11/30 or 12/01) to return the used car and pick a new car, the new loan documents were filled out and signed that night. I asked the dealership for the number to the insurance company because we did not have the name or insurance card at the time and was given the name and phone number on a slip of paper.
The following week we were contacted again and told that we received a better interest rate then anticipated and needed to come back into the dealership to re-sign some more loan papers, which we did on 12/08/06, assuming that the insurance coverage was set up and carried over from the three signed documents.
On 12/11/06 my son got into an accident and I called the dealership to get the Insurance company number again to place a claim, once again was given the telephone number. I contacted the company to find that they had no record of us in their system.
I then stopped into the dealership to find out if there was full coverage on the car only to find out after the Finance Manager, Sales Manager, Salesmen, and I think it was the Dealership Manager went into a room and reviewed the paperwork to find that no coverage was on the car other then the Liability from the trade-in. The salesmen came out and told me, then suggested that my insurance would cover the car. I told him that was unacceptable! Now Months from the time of the accident and the car is still in the impound lot, no coverage, and the GAP coverage we accepted is the only coverage we have.
At this time I have filed complaints with the Arizona Attorney Generals office who is looking into what happened, the Better Business Bureau, and Kia North America whom contacted the Dealership Manager, who in turn contacted me. His name is Don Pickering.
Upon Don's contact with me, I explained to him all that had occurred and he stated he would investigate the matter and get back in contact with me. I was we spoke sometime in late January, early February. Don did call me back but said that the documentation shows that we signed a document reflecting we had our own coverage. I explained that the document I thought I was signing was something to provide the full coverage his Sales Manager and I had discussed.
Had I known that I was driving off of the lot without Full Coverage or was told this, I would have left the car at the lot until the following day and gained the coverage prior to our taking ownership of the car. He stated that he would look into other avenues that we might take and let me know. I was also told by Don; that because I had contacted the Attorney Generals Office, he would no longer be able to discuss this with me, but would keep in touch.
Since that time, I have not been able to verify if the Dealership would be able to cover the car under there insurance, but was told by GAP that by the end of March they will have taken care of their portion of coverage on the totaled vehicle. At this time, I am unsure of the amount they will cover but will look into that within the next week or so, prior to the end of the Month.
I have also contacted the Finance company (Chrysler Financial) in writing, to inform them of my concerns with the dealership not verifying full coverage prior to the car leaving the lot. I spoke with Lori, at (913) 851-6429 on 03/14/07 who informed me that it was my responsibility to provide Full Coverage. I explained to her that had the Sales Manager stated they do not provide Full Coverage or not leading me to believe that they could provide it, I would have surely left the car at the dealership and picked it up the following day once coverage was established.
The Dealership has promised coverage but did not provide it and as a result, I now my son is paying for a car that he can not drive or get repaired. I will keep pushing until I receive some satisfaction because I have done all that was asked of me and I expect the same in return.
Anthony
Tolleson, Arizona
U.S.A.
Click here to read other Rip Off Reports on KIA
My son initially wanted a Used Car which he drove from the lot for a few days in late November (11/23 or 11/24), which at that point the dealership explained that they could not let him drive it without full coverage Insurance. At this point we were told that they would provide coverage sense we were unsure of the coverage my son had on his trade-in which we had gotten the same day we went to the dealership (we now know it was Liability).
The dealership stated that we could change the insurance to our current insurance carrier after the loan was completed. Also stated was the amount of time for the dealership coverage of 3 weeks and at a higher amount then we could get with our current insurer. The paperwork was filled out and completed that night (one of the documents signed had something to do with Insurance Coverage on it but I assumed that it was the coverage we had agreed to).
A few days later we were contacted by the dealership saying that we could not get financing on the used car but can come in and get a new car that could be financed. We came back into the dealership (11/30 or 12/01) to return the used car and pick a new car, the new loan documents were filled out and signed that night. I asked the dealership for the number to the insurance company because we did not have the name or insurance card at the time and was given the name and phone number on a slip of paper.
The following week we were contacted again and told that we received a better interest rate then anticipated and needed to come back into the dealership to re-sign some more loan papers, which we did on 12/08/06, assuming that the insurance coverage was set up and carried over from the three signed documents.
On 12/11/06 my son got into an accident and I called the dealership to get the Insurance company number again to place a claim, once again was given the telephone number. I contacted the company to find that they had no record of us in their system.
I then stopped into the dealership to find out if there was full coverage on the car only to find out after the Finance Manager, Sales Manager, Salesmen, and I think it was the Dealership Manager went into a room and reviewed the paperwork to find that no coverage was on the car other then the Liability from the trade-in. The salesmen came out and told me, then suggested that my insurance would cover the car. I told him that was unacceptable! Now Months from the time of the accident and the car is still in the impound lot, no coverage, and the GAP coverage we accepted is the only coverage we have.
At this time I have filed complaints with the Arizona Attorney Generals office who is looking into what happened, the Better Business Bureau, and Kia North America whom contacted the Dealership Manager, who in turn contacted me. His name is Don Pickering.
Upon Don's contact with me, I explained to him all that had occurred and he stated he would investigate the matter and get back in contact with me. I was we spoke sometime in late January, early February. Don did call me back but said that the documentation shows that we signed a document reflecting we had our own coverage. I explained that the document I thought I was signing was something to provide the full coverage his Sales Manager and I had discussed.
Had I known that I was driving off of the lot without Full Coverage or was told this, I would have left the car at the lot until the following day and gained the coverage prior to our taking ownership of the car. He stated that he would look into other avenues that we might take and let me know. I was also told by Don; that because I had contacted the Attorney Generals Office, he would no longer be able to discuss this with me, but would keep in touch.
Since that time, I have not been able to verify if the Dealership would be able to cover the car under there insurance, but was told by GAP that by the end of March they will have taken care of their portion of coverage on the totaled vehicle. At this time, I am unsure of the amount they will cover but will look into that within the next week or so, prior to the end of the Month.
I have also contacted the Finance company (Chrysler Financial) in writing, to inform them of my concerns with the dealership not verifying full coverage prior to the car leaving the lot. I spoke with Lori, at (913) 851-6429 on 03/14/07 who informed me that it was my responsibility to provide Full Coverage. I explained to her that had the Sales Manager stated they do not provide Full Coverage or not leading me to believe that they could provide it, I would have surely left the car at the dealership and picked it up the following day once coverage was established.
The Dealership has promised coverage but did not provide it and as a result, I now my son is paying for a car that he can not drive or get repaired. I will keep pushing until I receive some satisfaction because I have done all that was asked of me and I expect the same in return.
Anthony
Tolleson, Arizona
U.S.A.
Click here to read other Rip Off Reports on KIA
2 Updates & Rebuttals
Stick
Phoenix,Arizona,
U.S.A.
The dealer is Breaking the LAW! and they know it!
#2Consumer Suggestion
Sat, April 28, 2007
Anthony this dealership knows VERY WELL it is against the law to deliver a NEW or USED car with out insurance coverage. All car dealers know that you can't sell a NEW or USED car to a car buyer with out insurance. THEY KNOW THIS IS THE LAW! Take them to court. HOLD their FEET to THE FIRE! It's not hard to do. This dealer is not stranger to going to court. Peep the below! Ask this couple why they had to take this dealership to a court of law. I am sure this dealer would not want you to talk to these people. You might find out something that will help you! Troy Moore Leanne Moore www.superiorcourt.maricopa.gov/docket/civil/caseInfo.asp?caseNumber=CV2006-050357 And ask this party as to why they had to go to court with this dealership Farrel Bernice Johnson www.superiorcourt.maricopa.gov/docket/civil/caseInfo.asp?caseNumber=CV2006-017163 I have the AG's office looking REAL CLOSE at a Scottsdale Cadillac dealer for breaking a Federal law. You need to make in VERY WELL known that you are NOT GOING TO BEND OVER. You take them to court before they take you to court! At one time I used to escort car buyers to car dealerships to make sure that the dealer's did not play games with car buyers. Not anymore because car buyers did not want to pay for the protection from car dealer's SCAMS and RIP OFFs
Anthony
Tolleson,Arizona,
U.S.A.
Rebuttal to the lawers for Kia to the Attorney General
#3Author of original report
Thu, April 26, 2007
Ms. Mirna Orellana, Legal Assistant STATE OF ARIZONA OFFICE OF THE ATTORNEY GENERAL Consumer Information and Complaints 1275 West Washington Phoenix, AZ 85007-2926 RE: CIC 07-01853 Anthony Pearson Dear Ms. Orellana: This rebuttal is in response to the letter and documentation received March 21st from Mr. Ronald J. Newman Attorney at Law, for Avondale Chrysler Jeep (Avondale). The facts are that the Kia Dealerships Sales Manager agreed to but did not provide the services negotiated at the time of purchase. In my original complaint I stated, the Sales Manager explained to us that we could not leave the lot without Full Coverage Insurance; he then asking if I would like to purchase some? He then told us about the Full Coverage Express Insurance, the high cost of it, and duration of the coverage along with telling us about GAP coverage. I agreed to the dealerships Full Coverage Insurance and was told we could cancel it once we obtained coverage from our current insurer. He stated, it needed to be cancelled within the 30 day or we would be charged for continuing the coverage at a higher premium then we could get else where. The Salesman then came over to us and asked for my son's insurance and license. At that point I explained to him that my son only had Liability Insurance and we gave him the requested documents, I had no idea that he would be presenting the Insurance Card as verification of insurance coverage, instead of the requested Full Coverage agreed upon with the Sales Manager. I would have never provided it to the Salesman but did state we only had Liability coverage because of the Junker we were trading in. I would NEVER co-signed for a 2006 new car for my 21 year old son (had I known!), without full coverage insurance. Upon approval of the verbal negotiated terms and services with the Sales Manager, he then proceeded to have documentation drawn up by the Finance Department. The completion of the sale was done after closing hours 9:00 pm, and in estimation was rushed because it would be the last sale of the day (and in this case prior to our gaining adequate coverage before leaving the lot). No insurance coverage was checked at the time of sale to verify adequate coverage, even though we told them the insurance card was for Liability coverage Only which we had on the trade-in. On the day of the purchase my son had two friends with him and they can verify if needed the circumstances that happened that day if necessary, but I hope that further actions will not be needed to correct this terrible mistake on the Dealerships behalf. Review of the provided documents from Mr. Newman reflects nothing that states (directly or indirectly) that I will provide or Waiving Full Coverage Insurance, or proclaims that by signing the Notice Of Requirement To Provide Insurance I would be using my current (Liability) Insurance Coverage as Proof of Insurance for the purchase of the new 2006 Kia Rio5. My request for Full Coverage Insurance directed me to understand the Notice Of Requirement To Provide Insurance as starting of the Full Coverage with the dealership. Had the document been explained as a Waiver of Insurance or verification of the current Insurance coverage, I would have gladly picked up the car the following day or terminated the deal until which time we had the appropriate coverage to proceed with the purchase, having peace of mind that if anything happened to the car we not only had Full Coverage Insurance but the GAP Coverage. It is not my intent to gain more then what was agreed upon during the purchase of the 2006 Kia Rio5, and felt very proud to have purchased a car that performed as was stated by the Dealerships crash test documentation (saving my son's life in the accident). I like the car, but the efforts taken to this point to deny responsibility or not provide quality customer service is beyond my understanding. I pray that Avondale Chrysler Jeep will find it in there harts to work with me and my son on a resolution to this matter and not cause this to escalate. I am just a Father trying to do something good for my son because he has been doing the right thing. Unlike so many of our children now days, he is trying to be a responsible adult but now he is asking why the Dealership would do this when he was there hearing the same agreements to the deal I and his two friends heard when pick up his new car.
