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  • Report:  #582017

Complaint Review: Axia College Of University Of Phoenix Online - Internet

Reported By:
Larissa - Dover, Delaware, United States of America
Submitted:
Updated:

Axia College Of University Of Phoenix Online
3157 E. Elwood St. Internet, United States of America
Phone:
866.766.0766
Web:
http://www.phoenix.edu
Tell us has your experience with this business or person been good? What's this?

There are a great many people online that are struggling with this so called university's misleading sales tactics and alot of them are trying to file class suits. I figured with all of the research I have done online, it would be better to contact the Department of Education since you have dealt with them in the past. I have put this off for a few years (3 years), so not every detail is fresh in my memory. A year after high school, working two jobs, I decided that online college would be better for me because it is more flexible time-wise as opposed to attending school physically.



Unfortunately, I threw out any document that would support my situation against University of Phoenix because I felt like I was the one who had made a bad decision. I blamed myself for being so stupid as to let this college take advantage of my lack of knowledge when it came to enrolling into new schools and how the financial aide program works. I did however, ask if the courses that I would be taking would transfer to a college within my state and I was assured by a UoP counselor that they would. I was also told that I would receive pell grants since I was enrolling in my name and not under my fathers.This school used me for money, because none of these courses transferred to a community college near me and my community college wouldn't grant me financial aide for reasons I still don't understand. I have not been able to get a college education since I went to the University of Phoenix and I have tried but I can not afford to pay out of pocket. I dreamed of being able to have a profession by now, and they messed that up for me.



I attended the college for a year and a half, and I had great grades. I may have missed a few assignments since my dad's computer wasn't working up to par at one point in time near my last year of being at UoP. I contacted my counselor requesting that he not enroll me in the next semester because the job I had been working at, cut my hours significantly, allowing me to attend a college physically in my state. After the counselor tried to talk me out of transferring, he assured me that he would transfer my files to which ever school (Delaware Technical community college or Delaware State University) and that he would make sure I wouldn't be enrolled in the next semester. Well, a week later I logged into my University of Phoenix Online account and noticed I had e-mails from teachers saying I forgot assignments. Then there were e-mails from teachers asking if I had dropped out. I contacted the UoP online and they apologized (of course) and I made sure to ask them if I would be paying for these courses that I specifically told them not to enroll me in and they said no, since I wasn't supposed to be enrolled anyway.



A few months later, I went to Delaware Technical and Community College to take a placement test and was going to schedule my SAT testing with Delaware State University. While at DelTech, I was told I wouldn't be granted financial aide because I owe too much in loans to another school. I was confused and told that I would have to pay out of pocket, and certainly wouldn't be able to living alone and working as a waitress and casual seasonal with minimum hours. So, I left crying and kept receiving bills in the mail from Sallie Mae and American Student Assistance owing $6000 for what? An Education? What Education? I had nothing to show for this $6000 I owe. That's an enormous waste of money, especially for someone like me who can barely afford the $150 monthly payments. Nothing from University of Phoenix Online would transfer and I certainly wasn't getting hired because of what courses I had taken there or because I had attended at all.



I feel as if they cheated me to make money off me. They used me because they knew they could get away with it. Now I'm stuck paying these loans monthly and can barely afford them, and I feel hopeless as to ever being able to have an actual career. I have wasted 4 years working dead end jobs to pay for college courses that have done nothing to benefit me. I am almost terrified to ever get involved with another college again after this experience. I accept the consequences of not researching this online college before enrolling and for not contacting the Department of Education sooner. I am so disgruntled by this and can't believe that anyone, especially a supposedly accredited, legitimate and popular college such as the University of Phoenix, would be so cruel as to use certain people as a sales opportunity and to screw up their lives for years after they've un-enrolled.


 


It would be such a relief to have help from someone who knows how to deal with my situation. Hopefully, one day I will be able to actually attend a college and know exactly what it is I'm paying for and be happy to put my money towards something that is actually a benefit to me as opposed to a burden.


2 Updates & Rebuttals

Jeanski

Hamburg,
New York,
U.S.A.
Possible solution

#2Consumer Suggestion

Thu, March 25, 2010

You are certainly not alone!  Many of the reports I read on ROR are just like yours. I'm surprised that UofP and similar schools haven't been shut down yet. They operate just inside the law and do everything they can to maximize profit at the expense of students who aren't savvy about how financial aid works.

Your payments sound very high given the loan balance. I urge you to contact the lender and make payment arangements. They have the power to grant a forebearance if your finances aren't enough to make the payments. However, I believe that if you make even the smallest of payments to show good faith, you may be able to get your loans reinstated as "in good standing". This will enable you to get additional loans at a reputable community college or state school near you.

An academic advisor cannot "transfer your file" to another school. What you need to enroll at the community college are (1) an academic transcript showing what courses you took at UofP (even if they don't transfer) , and (2) a financial aid transcript showing how much aid was awarded. This is standard practice at all colleges.

One last thing to all you potential students out there.... NO SCHOOL can guarantee that their credits will transfer unless a written articulation agreement is in place. This is common between community colleges and their state counterparts, but not common elsewhere. And if you're thinking of transferring credits, get it in writing from the receiving school what they will accept. This is your ammunition later.

Good luck to you!  And don't ever give up on your dream!!!


Darien

USA
Sad but true

#3Consumer Comment

Wed, March 24, 2010

I feel you on this Daniel.  I know how these people operate.  They will try to take as much money from you as possible.  If you are approved for a loan for one year, they will try to take all of it, even if you dropped out.

The way they do is that if you don't have a proof that you are dropping out of school and they know you don't have a proof, they will keep adding classes until your loan goes to the max and you will later have to deal with Sallie Mae yourself.

It will be close to impossible to sue UOP.  With all the money they make, they can hire the best lawyer this country can offer.  Even if they lose the case, they will appeal and appeal until you don't have money left to sue them.

Nobody cares because we are little people.

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