- Report: #1281847
Complaint Review: Az luxury auto at 23rd ave and Deer valley - Phoenix Arizona
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Az luxury auto at 23rd ave and Deer valley
Phoenix, Arizona, USA
Web:
azluxuryauto.com
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Az luxury auto at 23rd ave and Deer valley Sheila Calvin Mannie Do not trust this company Phoenix Arizona
Please do no go to this company to get a car. I sat in there dealership for over 8 hours and got BS the whole time I was there. They have bad customer service and then there female sales rep sheila will get upset if you don't want to get in a car she wants you to. Also the other guy in the Nannie is rude and not friendly and will disregard you if you need help. Long story short, after 8 hours of BS on finding a car I picked a 2012 Sonata only to find out after cutting the car on that a check engine light was on. The sales rep sheila assured me it was something small and I ended up signing a contract. After giving them my money for down payment they kept the car claiming it was going to a mechanic for a full inspection . So 2 days later I got the car and test drove it. As soon as I turned out the lot there was loud clicking noise from the left and front right wheels. Turns out the axles were really bad. On top of that one of the motor belts were bad. So instead of them apologizing for selling me a lemon. The owner calls me and tells me that I'm confused on getting a car. The owners name is Calvin, he comes across as nice but he will not admit when his mistakes. Please folks, seriously do not go to this dealership. Also, they gave me a loaner car during the time my car was supposedly getting a full inspection. The loaner car was really bad and very unsafe so I gave it right back to them. You know what they said? "I'm confused on what kind of car I want". These people have no sympathy aND really don't care about the customer. Also just about every car they have has a check engine light on and other in dash lights. They will say that due to climate change in Az and California will cause the lights to come on. That is straight BS!!! This is what the owner told me. Again, please save your hard earned money and do not go to this company. They are dishonest and will not own up to there mistakes.
2 Updates & Rebuttals
SonataAZ
Socttsdale,Arizona,
USA
Sonata.
#2Consumer Comment
Thu, April 28, 2016
So you bought the car with the "check engine light" on? I have some ocean front property in AZ. Hit me up. ;)
They helped fix my issue
#3Author of original report
Sun, January 24, 2016
Az luxury auto helped with my issue and offered to refund my money.
