- Report: #956781
Complaint Review: Backstreet Surveillance LLC - Cupertino California
Reported By:
R. B. -
Boise, Idaho, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Backstreet Surveillance LLC
20660 Stevens Creek Blvd. Unit #362 Cupertino, CA. Cupertino, 95014 California, United States of America
Phone:
800-431-3056
Web:
http://www.backstreet-surveillance.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Backstreet Surveillance LLC false address/information Cupertino, California
I have been looking for a camera system to use in my office. While looking into Backstreet Surveillance I checked their address. It is to a strip-mall UPS store in Cupertino, Ca.
UPS addresses are used when a company doesnt want to give out its actual address. As a veteran cop I think its a giant red flag for a company selling a product and service. I dont know why they hide their real address.
Calling their 800 number I spoke to a sales representative. This employee told me the company's address was the UPS address. I asked if they were based in California and he said Backstreet is headquartered in an office in Cupertino Ca, and has shipping operations in Utah and another state (I forget.)
I checked the California Secretary of States office online (where you can look up any business in Ca.) There is no Backstreet Surveillance LLC listed in California at all. So if theyre not in California as their contact info says, and they dont want you to know where they are, how am I to believe they are even a US-based company as their introduction video claims?
I can't do business with someone I cant reach or find if they defraud me. Think about it. How would you recover your losses of possibly thousands of $$ if they defraud you? The answer is you cant because you cant find them and neither can an experienced cop like me.
I should also mention that there is no listing for this company at the national or California Better Business Bureau or Nevada Secretary of State. Other than a couple of review sites and their own web page I could find no evidence of the companys existence.
UPS addresses are used when a company doesnt want to give out its actual address. As a veteran cop I think its a giant red flag for a company selling a product and service. I dont know why they hide their real address.
Calling their 800 number I spoke to a sales representative. This employee told me the company's address was the UPS address. I asked if they were based in California and he said Backstreet is headquartered in an office in Cupertino Ca, and has shipping operations in Utah and another state (I forget.)
I checked the California Secretary of States office online (where you can look up any business in Ca.) There is no Backstreet Surveillance LLC listed in California at all. So if theyre not in California as their contact info says, and they dont want you to know where they are, how am I to believe they are even a US-based company as their introduction video claims?
I can't do business with someone I cant reach or find if they defraud me. Think about it. How would you recover your losses of possibly thousands of $$ if they defraud you? The answer is you cant because you cant find them and neither can an experienced cop like me.
I should also mention that there is no listing for this company at the national or California Better Business Bureau or Nevada Secretary of State. Other than a couple of review sites and their own web page I could find no evidence of the companys existence.
4 Updates & Rebuttals
R. B.
Boise,Idaho,
The Truth about Backstreet....
#2Author of original report
Tue, July 16, 2013
I notice Backstreet added addresses to warehouses to their website now, but failed to respond to the actual claims in my report. My report was factual and accusations of "bald-faced lies" are defensive, but ineffective. They still list a UPS Store location in Cupertino, CA as their main address.
If they are the professionals they claim to be, why hide behind a false address. As a company if they were proud enough to list their address, or to be honest when I asked them over the phone, I would have done business with them. Instead I purchased the systems I needed through a competitor who has an ACTUAL address. That was my initial report and still is.
In addition, they did not respond to my assertion that they are not listed through the Better Business Bureau, nor could I find their company name in the California, Nevada, or Utah Secretary of States' Offices. Businesses are required to file documents in the state they list as their home state. They could be based in China or in Texas, but they don't want you to know. Why?
PLEASE check the U.S. BBB online. If a company is not listed, that's one strike. If they hide behind a false address, that's strike two. When they deflect questions about their company's home state, that's strike three. All the yelling and rudeness in their rebuttal just makes me wonder what kind of customer service I would expect if I had done business with them.
Be aware. They may sell quality goods. They may have excellent customer service and be the best at what they do. But what if they aren't? With no address and no listing at BBB what can you do? The folks at the UPS Store in Cupertino Ca. will not be able to help you.
Backstreet could have, as a professional company, responded to my report with details and facts and courtesy. Instead they cut and pasted a standard-form response they made (see their other rebuttal, essentially the same as their rebuttal to my report: http://www.ripoffreport.com/r/Backstreet-Surveillance/internet/Backstreet-Surveillance-backstreet-surveillancecom-False-advertising-misrepresentation-I-955953 ).
If I were Backstreet I would have responded like a pro, which they want customers to believe they are. "Dear sir or madam. We are sorry you found our website or customer sertvice to be lacking. We take every effort to ensure the highest...." and so on. But read their rebuttal and decide if this is a company who you want to deal with when you need tech support or customer service.
By the way, Backstreet, I love your cut & paste rebuttal opening: "We as a company normally ignore this type of review..." Yet you responded to all the reports here. Folks, do your homework before you spend your hard-earned money. Know who you're doing business with.
R. B.
Boise,Idaho,
Cut & Paste Response not appreciated...
#3Author of original report
Tue, July 16, 2013
I notice Backstreet added addresses to warehouses to their website now, but failed to respond to the actual claims in my report. My report was factual and accusations of "bald-faced lies" are defensive, but ineffective. They still list a UPS Store location in Cupertino, CA as their main address.
If they are the professionals they claim to be, why hide behind a false address. As a company if they were proud enough to list their address, or to be honest when I asked them over the phone, I would have done business with them. Instead I purchased the systems I needed through a competitor who has an ACTUAL address. That was my initial report and still is.
In addition, they did not respond to my assertion that they are not listed through the Better Business Bureau, nor could I find their company name in the California, Nevada, or Utah Secretary of States' Offices. Businesses are required to file documents in the state they list as their home state. They could be based in China or in Texas, but they don't want you to know. Why?
PLEASE check the U.S. BBB online. If a company is not listed, that's one strike. If they hide behind a false address, that's strike two. When they deflect questions about their company's home state, that's strike three. All the yelling and CAPS in their rebuttal just makes me wonder what kind of customer service I would expect if I had done business with them.
Be aware. They may sell quality goods. They may have excellent customer service and be the best at what they do. But what if they aren't? With no address and no listing at BBB what can you do? The nice folks at the UPS Store in Cupertino Ca. will not be able to help you.
Backstreet could have, as a professional company, responded to my report with details and facts and courtesy. Instead they cut and pasted a standard-form response they made (see their other rebuttal, essentially the same as their rebuttal to my report: http://www.ripoffreport.com/r/Backstreet-Surveillance/internet/Backstreet-Surveillance-backstreet-surveillancecom-False-advertising-misrepresentation-I-955953 ).
If I were Backstreet I would have responded like a pro, which they want customers to believe they are. "Dear sir or madam. We are sorry you found our website or customer sertvice to be lacking. We take every effort to ensure the highest...." and so on. But read their rebuttal and decide if this is a company who you want to deal with when you need tech support or customer service.
THE TRUTH ABOUT THIS REVIEW
Cupertino,California,
The Truth About This Report
#4UPDATE Employee
Tue, July 16, 2013
THE TRUTH ABOUT THIS REVIEW!
We as a company normally ignore this type of review. But as many people are not aware, this website allows any person…to post anything with ZERO verification of the person’s identity or the validity of their statements. Because of this we wanted to provide information about this review that is FACTUAL and accurate.
1. We clearly state our corporate registrations and service locations on our website. The information provided in this review is intentionally misleading and inaccurate: Here is the link: http://www.backstreet-surveillance.com/about-backstreet-surveillance
2. We have hundreds of 5 start customer views that are REAL and verified. Here is a link to some: https://www.ekomi-us.com/review-backstreet-surveillance.html
3. We are a trusted Amazon.com preferred brand. Only credible and quality companies obtain this status: http://www.amazon.com/s/ref=bl_sr_electronics?_encoding=UTF8&field-brandtextbin=Backstreet%20Surveillance&node=172282
4. BAD REVIEWS: Out of the 187,000+ visitors that come to our website each year, we have exactly (7) negative reviews.( 4) of these reviews, like this one, admit they are not our customer and they post inaccuracies and bold face lies anonymously. The other three negative reviews are customers, which as hard as we may try we did not meet their expectations. The FACT is we have (3) actual negative reviews nationwide from real customers and HUNDREDS of 5 star VERIFIED customer reviews. It’s a track record that shows a company working hard to provide a quality products and exceptional customer service.
We feel it’s always a good idea to check customer reviews before you buy, but it’s extremely important to use credible review sites and trust credible reviews from real customers. Because of the anonymous nature of this site it has a tendency to attract vengeful and inaccurate reviews. If you have questions about this response please feel free to call.
Thank you
Mac Jorgensen - General Manager 800-431-3056 ex:102
James Cawley – President 800-431-3056 ex: 101
THE TRUTH ABOUT THIS REVIEW
Cupertino,California,
The Truth About This Review
#5UPDATE Employee
Tue, July 16, 2013
We as a company normally ignore this type of review. But as many people are not aware, this site allows any person…to post anything with ZERO verification of the person’s identity or the validity of their statements. Because of this we wanted to provide information about this review that is FACTUAL and accurate.
1. We clearly state our corporate registrations and service locations on our website. The information provided in this review is intentionally misleading and inaccurate: Here is the link: http://www.backstreet-surveillance.com/about-backstreet-surveillance
2. We have hundreds of 5 start customer views that are REAL and verified. Here is a link to some: https://www.ekomi-us.com/review-backstreet-surveillance.html
3. We are a trusted Amazon.com preferred brand. Only credible and quality companies obtain this status: http://www.amazon.com/s/ref=bl_sr_electronics?_encoding=UTF8&field-brandtextbin=Backstreet%20Surveillance&node=172282
4. BAD REVIEWS: Out of the 187,000+ visitors that come to our website each year, we have exactly (7) negative reviews.( 4) of these reviews, like this one, admit they are not our customer and they post inaccuracies and bold face lies anonymously. The other three negative reviews are customers, which as hard as we may try we did not meet their expectations. The FACT is we have (3) actual negative reviews nationwide from real customers and HUNDREDS of 5 star VERIFIED customer reviews. It’s a track record that shows a company working hard to provide a quality products and exceptional customer service.
We feel it’s always a good idea to check customer reviews before you buy, but it’s extremely important to use credible review sites and trust credible reviews from real customers. Because of the anonymous nature of this site it has a tendency to attract vengeful and inaccurate reviews. If you have questions about this response please feel free to call.
Thank you
Mac Jorgensen - General Manager 800-431-3056 ex:102
James Cawley – President 800-431-3056 ex: 101
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