- Report: #1149979
Complaint Review: Badboy Mowers - Batesville Arkansas
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Badboy Mowers
102 industrial drive Batesville, 72501 Arkansas, USA
Phone:
870-698-0090
Web:
badboymowers.com
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Badboy Mowers no room for tensioner adjustment on mower; ver crude customer service James Russell, Jack Bond and Bill Hearst Batesville Arkansas
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I have owned my Badboy mower since 2009. I am a homowner who uses the mower for cutting my 1 acre yard. I have 200 hours on the mower and have changed the oils and filters myself. Recently i started having problems with the mower not being able to go up the 4 degree incline in my yard. I got the manual that came with the mower which said to adjust the tensioner on the drive belt. Well when i climbed under the mower i was surprised at what i found. the tensioner and spring were adjusted so that there was no room for any adjustment. The manual also stated tyhat the spring should be gaped .030; enough to slide a business card inbetween the spring coils which mine has no gapiong in the spring. I called the service departnment at Badboy and I will agree with some other people who posted here that siad they are rude and unhelopful. Badboy siad that i need a new drive belt. I questioned that statement because if I get a new belt I was concerned that a new belt won't have any room for adjsutment as well. My concerns turned out to bwe true. Here are the pictures of my tensioner and that of a new one which is self explanetory
I feel that there is a certain design flaw with the mower and that Badboy knows about it and chooses to not do the right thing which is to repair it. Stay tuned...........
1 Updates & Rebuttals
Ken
Colorado,I looked at your pictures and the new mower has plenty of adjustment range..
#2Consumer Suggestion
Wed, May 28, 2014
I would bet a new belt would fix the problem. They do stretch over time. Try it before getting too excited.
Your tensioner likely had the spacing specified with a new belt. Unless I missed something, I don't see any unsurmountable problem here. As the belt stretches, the spring has less tension, hence the lack of spacing of the spring coils. This specification is to set the belt tension properly (with a good belt). You do realize this belt drives EVERYTHING on the mower, don't you?
I would bet they're 100% right and no design flaw exists. Let us know what happens with your mower.
Nope, I DON'T work for them.
