- Report: #1008047
Complaint Review: Balla Bracelets - West Des Moines Iowa
Reported By:
dmih14 -
Silver Spring, Maryland, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Balla Bracelets
1550 E Washington Ave Ste 1 Des Moines, IA 50316-2 West Des Moines, 50316 Iowa, United States of America
Phone:
515-770-2506
Web:
www.ballbracelets.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Balla Bracelets ballabracelets.com Never gave me a refund. No response to many attempts to contact them. Blocked me from their Facebook page. West Des Moines, Iowa
On January 1, 2013 I placed an order for a bracelet from ballabracelets.com via an offer I received from Facebook.
I
received the bracelet and it was missing a stone. I promptly emailed customer
service ([email protected]) telling them about this and asking how
I should proceed. I received an email back from the server saying that
"delivery to the following recipient failed permanently". I then
emailed [email protected] about my issue. I received an automated
response that said: Your request (#678) has been received and is being reviewed
by our support staff. To
add additional comments, reply to this email or click the link below: http://ballabracelets.zendesk.com/tickets/678
I
sent the bracelet back asking for a refund. I sent it back in the alloted
amount of time (30 days). I sent it USPS delivery confirmation. The bracelet
was received on Jan 28 @ 9:00.
After
2 days I had not received any correspondence from them regarding my refund, nor
had I received a credit on my credit card.
I
also went to their Facebook page on 1/30 and made a comment hoping to receive a
response there. I did not. I also commented on someone else's post who had
posted about their bracelet missing stones- I commented that I had made a
complaint with my credit card company because of not receiving a refund or a
response.
I am fililng a complaint here and I also filed a complaint with the Better Business Bureau
