MC Retailer
Lockwood Valley,#2Consumer Comment
Tue, October 02, 2012
Ballistic is normally very good about honoring their warranty, but it sounds like you got a big run-around from your customer service contact. A bad CDI would make no sense even if your bike had one. I would verify that the charging system is putting out no more than 14.6 Volts, as per their warranty statement. With that info prepared for them, they should jump at the chance to take care of your warranty. The MC community is very tight, after all, and I'm sure they want to do the right thing, even just to avoid negative press.
There are other channels for warranty if that still isn't working. If you purchased this from a retailer, instead of BMS directly, you should try to contact the seller about an exchange. These batteries carry a warranty with the distributor, who can usually take care of the exchange if BMS can't.
The shop I work at sells quite a lot of these; on the rare occasion that replacement is required, the distributor handles the claim process for us as it's just more streamlined than going direct to the manufacturer. Most shops should be able to do the same for you, especially if you explain the problems you're having going directly through BMS.