- Report: #1070537
Complaint Review: Bancorp Bank - San Ramon California
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Author Not Confirmed
Why?
Bancorp Bank
PO BOX 1966 San Ramon, 94583 California, USA
Phone:
1-866-925-2036
Web:
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Bancorp Bank accountnow customer service let my debit account wide open & a company, which had no authorization at all by me to even ask for it never mind go in & thieve it 3 times on the same date San Ramon California
I happenen to be checking my on line debit/accountnow and noticed transactions & holds on my account that I had never authorized to begin with. In fact the name of the certain vendor / AARP I have the renewal sitting here at my desk to renew in September at it's renewal date. So I was quite shocked when I saw they were into ny debit account at this time. I was going tpo send them a bank money order!!. Now I do not know what I am going to do about that come september? I tried calling the phone # aand the people that I got gave me zero for an explanation. they said I had to file a written report & send it to them. So I did do that. righg the next day, that was on the 23rd of july. i am on a fixed income as a vet/gardener aand very ill with MS & serious fungal infection in my leg at the moment. This action has threatened my payment of my currentn bills & rent, which is all due coming up the 1st of August. I would appreciate any help that you could suggest to me. I own my new Honda cr-V outright thank GOD, so their isn't an issue there, but this action could get me evicted with more fees to pay because of their actions. I really had no trouble with them until recently. So, I have no idea what is goping on!!!!!!! sincerely, roger j. krekorian
1 Updates & Rebuttals
AccountNow
San Ramon,California,
We'd like to help.
#2UPDATE Employee
Tue, June 17, 2014
Dear Roger,
I apologize for the delay in my reply. I am sorry to hear that you had an issue with a transaction on your account. If your issue is unresolved or if you have any additional questions, I'd like to help. Unfortunately we cannot discuss your account information in a public forum. Can you please send us an email at [email protected] and reference your name (as it appears on your card), last four digits of your card number, and best number to reach you at?
Sincerely,
GF
AccountNow
